Patient Service Representative

About the role

Axia Women's Health is the nation’s largest community-based, integrated women's health network serving women throughout New Jersey, Pennsylvania, Indiana, and Kentucky. With over 400 providers across nearly 150 locations, Axia delivers OB/GYN care, breast health, high‑risk pregnancy care, urogynecology, behavioral health, and fertility services. Recognized as the #1 Physician Practice for Women’s Health by Castle Connolly and a Great Place to Work for five consecutive years, Axia puts women first by providing personalized, compassionate care. The Patient Service Representative I (PSR I) serves as the initial and final point of contact for in‑office visitors and incoming callers, ensuring a seamless, positive experience while managing front‑desk responsibilities such as appointment scheduling, patient inquiries, registration, copay collection, insurance verification, and supporting daily administrative workflows.

Responsibilities

• Greet patients and visitors professionally, directing them to the appropriate waiting area.
• Notify appropriate personnel to meet and escort patients to the exam room.
• Promptly and professionally route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and appropriately route messages from the answering service.
• Courteously screen solicitors for relevance to the care center’s needs.
• Perform registration functions for new or existing patients and activate patient files.
• Effectively collect and record copayments as required.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow‑up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Provide additional support to patients and medical staff as needed.
• Work collaboratively with clinical colleagues, management, and other staff to ensure efficient practice operations.
• Ensure compliance with all Standard Operating Procedures (SOPs) and policies (including HIPAA & OSHA).
• Adhere to practice policies, procedures, and protocols.
• Participate in team meetings and contribute to quality improvement initiatives.
• Demonstrate commitment to the organization's mission, vision, and values by embodying its principles in daily activities.
• Uphold high standards of ethical behavior, integrity, and professionalism.
• Actively contribute to creating a positive work environment aligned with organizational goals.
• Perform other duties as assigned.

Requirements

High school diploma or equivalent required. Medical Receptionist/Patient Service Representative experience preferred, but not required.

Skills

• Excellent customer service skills, including written and verbal communication.
• Ability to multitask and work in a fast‑paced environment.
• Compassionate and empathetic attitude towards patients.
• Strong time management skills with the ability to prioritize tasks and patients efficiently.
• Proven ability to work collaboratively within a team environment.
• Highly adaptable and able to adjust to changing priorities and conditions.
• Willingness to work a flexible schedule and provide coverage at satellite locations, as needed.

Benefits

• Full time benefit‑eligibility with benefits beginning the first of the month after starting and choice of multiple medical insurance plans.
• Additional insurance options including dental, vision, supplemental life insurance, FSA, HSA, identity theft, long term care, pet insurance and more.
• 401(k) matching.
• Generous PTO offering with additional time off for volunteering.
• Access to Axia providers at little to no cost through Axia’s medical insurance.
• Axia‑paid life insurance, short‑term and long‑term disability.
• Free counseling for colleagues and family members, including parents and parents‑in‑law.

Pay

Pay range: $18 to $21 per hour. The estimated range is the budgeted amount for this position; final offers are based on skill set, experience, location, qualifications and other job‑related factors.