Patient Service Representative

Duties And Responsibilities

• Greets and registers all incoming patients professionally.
• Handles incoming and outgoing communications concisely and in a pleasant manner.
• Able to prioritize appointment urgency, following company standard operating procedures.
• Schedules all patient appointments in EMR according to standard operating procedure.
• Obtains complete and accurate demographic and insurance information for each patient while registering into the EMR in a prompt and courteous manner.
• Documents all patient encounters in the appropriate section within the patient’s electronic medical record.
• Collections on patient accounts and/or co-payments as indicated, maintaining accurate accounting of daily collections.
• Responds to patient inquiries regarding basic insurance or billing questions.
• Answers telephone promptly, courteously using good telephone etiquette taking complete messages, providing adequate information, and routing callers properly.
• Restocks and maintains assigned workstation and equipment in a neat and orderly fashion.
• Sends appropriate records, calls, and messages to physician.
• Sorts and routes incoming faxes i.e. images, records request, refill requests.
• Checks and proceeds accordingly with incoming referral faxes: Referrals (Top Priority)
• Create new referral chart, call patient to make appointment, document if appointment or message was left, follow up if needed.
• Follow up with referring office if unable to schedule. Create new patient charts.
• Must have referral in chart and all records prior to appointment.
• All patient charts must contain primary care provider and referring physicians.
• Patient appointment reminders calls.
• Sends medical records release to referring physician’s office, document request, and scan the request into EMR.
• Documents in EMR all patient encounters.
• Provides courteous customer service and maintain composure when dealing with angry or irritated patients.
• Able to problem solve and anticipate issues.
• Maintain referral platform.
• Knowledge of medical terminology and acronyms, EMR and HIPAA policies.
• Performs other duties as assigned by management.

Qualifications/Education Requirements

• High school diploma or equivalent required.
• One year work experience in a medical office setting preferred.
• Knowledge of medical terminology preferred.
• Completion of a recognized medical secretarial program preferred.
• Word processing and computer experience required.
• Able to see details at close range.
• Able to listen and understand information through spoken words and sentences.
• Able to read and understand information in writing.
• Able to communicate information in speaking so others will understand.
• Sitting for long periods of time.
• Daily uses of hands to type, file, and write/sign documents.
• Minimum lifting requirements of 20 pounds to move office supplies.