Patient Service Representative- AMI (Casual Call, Variable Shift)

About the role

The Patient Service Representative plays a crucial role in the Southwest Montana community by supporting the care and billing needs of patients at Bozeman Health.

Responsibilities

• Greet and register patients, gather demographic, insurance, and billing information
• Assist with billing and insurance needs, manage telephone and reception duties
• Manage a busy schedule, enter and place accurate orders for imaging services, prepare patients for exams, assist technologists and radiologists
• Interface with billing office for charge capture, compliance, and customer service
• Place orders for imaging services, ensure order appropriateness, document signed orders, provide education to patients
• Provide telephone reception, greet customers, assist referring physicians, facilitate scheduling, order exams, locate prior studies
• Prepare patients for exams, escort patients to physician offices or further care, communicate with technologists
• Other related duties as assigned

Requirements

• High School Diploma or Equivalent
• American Heart Association (AHA) Basic Life Support (BLS) certification
• Basic knowledge of principles of CPT and ICD9 coding
• Understanding of Medicare billing requirements for diagnostic tests
• Radiology department/imaging experience preferred
• Six (6) months office or billing experience preferred

Qualifications

• High School Diploma or Equivalent
• Current AHA Basic Life Support (BLS) certification
• Basic knowledge of principles of CPT and ICD9 coding
• Understanding of Medicare billing requirements for diagnostic tests

Skills and Abilities

• Sound judgment, patience, professional demeanor
• Tact, discretion, sensitivity, confidentiality
• Essential job functions successfully in a fast-paced environment
• Learns current and new computer applications and office equipment
• Strong interpersonal, verbal, and written communication skills
• Analyzes, organizes, prioritizes work, meets multiple deadlines
• Demonstrates Bozeman Health SPIRIT values of: Service, People, Integrity, Respect, Improvement, and Teamwork

Physical Requirements

• Lifting (Rarely – 30 pounds)
• Sit (Continuously)
• Stand (Occasionally)
• Walk (Occasionally)
• Twist/Bend/Stoop/Kneel (Occasionally)
• Reach Above Shoulder Level (Occasionally)
• Push/Pull (Occasionally)
• Fine-Finger Movements (Continuously)
• Vision (Continuously)
• Cognitive Skills (Continuously)
• Exposures (Rarely)

Schedule Requirements

• Regular and sustained attendance required
• May work beyond a standard 40-hour workweek, including weekends and after-hours shifts
• On-call work may be required to respond to organizational, patient, or employee needs