Patient Service Representative #26-23407

About the role

Duration: 3 months. Onsite Day 5x8-Hour (08:00 - 17:00). US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

Responsibilities

• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains policies, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Requirements

• 2+ years’ recent experience working in an outpatient clinic or medical office setting
• Experience with medical insurance, work comp referral processes, and benefit plans
• Ability to read, understand, and respond to detailed oral and written instructions
• 2+ years’ recent experience working as a Patient Service Representative

Skills

• EPIC experience required
• Understanding of medical terminology

Education

HSD/GED