Patient Service Representative 12th Avenue

About the role

We are looking for a genuine, friendly, and empathetic self-starter to join the team at our 12th Avenue Family Practice/Pediatric Clinic as a Patient Service Representative. In this role, you will play a significant part in creating a great experience for patients and their families, working in partnership with our physicians and clinical staff to take care of patients’ administrative needs.

Responsibilities

• Check in patients for appointments and collect patient co-pays.
• Answer telephones, take accurate messages, and schedule appointments.
• Check insurance eligibility and update required information in our electronic medical record (EPIC).
• Protect patients’ rights by maintaining confidentiality of personal and financial information and follow HIPAA regulations.
• Acknowledge and greet patients immediately, providing a positive customer service experience.
• Register patients for appointments and complete paperwork.
• Verify and update existing patient and insurance information.
• Keep patient appointments on schedule by notifying provider of patient’s arrival.
• Inform patients immediately of delays, explain reasons, and provide anticipated wait time.
• Collect, record, and communicate patient responsible balances for visits, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance paperwork.
• Control credit extended to patients via payment plans.
• Maintain business office inventory and equipment, and order supplies.
• Keep the reception area and work area neat.
• Follow Cash Control Policy and Procedure, balance daily financial activities, and ensure collection of payments at time of service.

Requirements

• High School Diploma or equivalent (preferred).
• Previous customer service experience (required).
• Healthcare experience (preferred).
• Electronic health record (EHR) experience (a plus).
• Medical terminology knowledge (preferred).
• Experience with process improvement or lean philosophy (preferred).
• Friendly, detail-oriented, and a quick learner with a passion for high-quality customer service.
• Excellent communication skills and ability to provide superior customer service while utilizing independent decision-making.

Schedule

This Full-Time position follows a 4-day workweek with 10-hour shifts (Tuesday off). Hours are approximately 7:45 AM – 5:45 PM.

Benefits

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.