Patient Service Rep (PSR) Highland Heights Women's Health

Regular, full-time position (40 scheduled hours per week).

About the role

Reports to the Practice Manager. The Patient Service Representative I is primarily responsible for collecting accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on practice operations, this position may handle payments, customer service, phone support, data entry into the EMR, test scheduling, referral processing, and other assigned duties. Compliance with all OSHA and HIPAA regulations is required.

Responsibilities

• Schedules patient appointments by phone or in person, matching physician/clinician availability with patient preferences.
• Communicates with physicians, clinicians, and staff regarding patient scheduling concerns.
• Verifies and updates patient demographic and insurance information in practice management and EMR systems.
• Collects co-pays, self-pays, and outstanding balances.
• Ensures patient encounter information is complete, accurate, and ready for charge entry.
• Completes daily close-out procedures according to requirements and company policy.
• Handles referral processing, outpatient test scheduling, and pre-certification.
• Files and distributes patient information and incoming mail.
• Ensures accurate and timely distribution of patient requests.
• Collaborates with the central billing office on requests in a timely manner.
• Completes paper and electronic medical records reports.
• Communicates and orders supplies as needed.
• Types correspondence and reports.
• Applies customer service principles to interact with patients calmly and pleasantly.
• Prepares new patient records.
• Answers telephones within three rings, providing helpful and friendly service.
• Completes other assigned duties thoroughly and accurately.

Requirements

• High School Diploma or G.E.D. (required).
• Medical office experience (desired).
• Proficiency in Excel, Word, Outlook, and PowerPoint.
• 1 year of experience in a customer service role.

Benefits

• No nights, holidays, or weekends.
• Paid Time Off.
• Medical, dental, and vision coverage.
• 403b retirement plan with employer match.
• Opportunity for career growth.