Patient Service Rep - PRN, Days, Evening, Weekend

About the role

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Location

Mercy Hospital Stoddard
1200 North One Mile Rd
Dexter, MO 63841

Schedule

PRN (Days, Evening, Weekend)
MOB Clinic

Responsibilities

• Manage front desk operations and workflows
• Interact with patients, healthcare professionals, and other staff members in a courteous and professional manner
• Enter patient information, schedule appointments, and process documentation accurately
• Maintain confidentiality and follow privacy policies/procedures
• Handle inquiries and concerns with tact and diplomacy
• Attend and complete Clinic Core Front Desk Training post-hire

Requirements

• High school diploma or equivalent
• Strong verbal and written communication skills
• Proficiency in basic computer skills, including data entry and word processing
• Excellent customer service skills with a patient-focused approach
• Accuracy and attention to detail, particularly with patient information and documentation
• Ability to maintain confidentiality and discretion
• Adaptability to work effectively under pressure and handle unexpected situations professionally

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs. occasionally
• Standing and walking during each shift
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties

Preferred Qualifications

• One year of applicable medical office experience

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans (for team members working 32+ hours per pay period)

About Mercy

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.