Patient Service Rep - Full Time - Orthopedics Edmond I-35

About the role

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows.
• Ensure a positive and seamless patient experience.

Requirements

• Ability to push, pull, and/or lift 50 lbs occasionally.
• Ability to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
• Attend and complete Clinic Core Front Desk Training post‑hire.

Qualifications

• High school diploma or equivalent (minimum education).
• One year of applicable medical office experience (preferred).

Skills

• Strong verbal and written communication skills.
• Ability to communicate effectively and professionally.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathetic, patient‑focused, able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Demonstrating discretion and maintaining patient privacy.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.