Patient Service Rep - Full Time - Orthopedics Edmond I-35
About the Role
The Patient Service Representative (PSR) is the first point of contact for patients and visitors, ensuring a positive and seamless patient experience by managing front desk operations and workflows.
Minimum Qualifications
Education: High school diploma or equivalent.
Skills, Knowledge, and Abilities
- Strong verbal and written communication skills for interacting with patients, healthcare professionals, and staff.
- Proficiency in basic computer skills, including data entry and word processing.
- Excellent customer service skills, with empathy, patience, and tact in handling inquiries and concerns.
- Accuracy and attention to detail in entering patient information, scheduling appointments, and processing documentation.
- Ability to maintain confidentiality and follow privacy policies and procedures.
- Adaptability and composure in handling unexpected situations under pressure.
Physical Requirements
- Ability to push, pull, and/or lift 50 lbs. occasionally.
- Standing and walking during each shift.
- Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Preferred Qualifications
Experience: One year of applicable medical office experience.
Training
Attend and complete Clinic Core Front Desk Training post-hire.
Why Mercy?
From day one, Mercy offers outstanding benefits, including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Tuition support
- Matched retirement plans for team members working 32+ hours per pay period