Patient Service Manager

About the role

We are looking to add an enthusiastic, experienced Patient Services Manager to our healthcare team in Wexford, PA. As a Patient Services Manager with Elior North America, you will lead a dedicated food service team, ensure patient and guest satisfaction, and guarantee healthy, delicious food delivery.

Responsibilities

• Oversee the complete patient menu and meal delivery process to ensure the highest quality of all service standards.
• Serve as a patient advocate and customer service specialist in all matters involving patient and family interactions.
• Ensure high-quality, delicious, well-presented food is served in all areas, with a focus on patient meal service.
• Assume leadership responsibility for the department in the absence of the general manager.

Requirements

• At least three years of supervisory experience.
• Comfortable interacting with patients in an acute care setting.
• Strong planning and organizing skills to meet deadlines consistently.
• Strong interpersonal, communication, and leadership skills.
• Strong financial, budgeting, accounting, and computational skills.
• Proficient computer skills, including Microsoft Office programs, menu management systems, and hospital systems.

Qualifications

• Experience in an acute care and/or healthcare environment, preferably in patient and resident services (nice-to-have).
• Dietetics or Hospitality Management degree preferred; alternatively, equivalent related job experience.

Benefits

• Medical, dental, and vision coverage.
• Voluntary UNUM offering for Accident, Critical Illness, and Hospital Indemnity.
• Discount Program.
• Commuter Benefits (Parking and Transit).
• Employee Assistance Program (EAP).
• 401k with company match.
• Sick Time.
• Holiday Pay (9 paid holidays).
• Tuition Reimbursement.
• Paid Time Off.

Pay

Compensation range: $60,000 - $65,000 per year, depending on experience.

About Elior North America

Elior North America is a family of distinct hospitality companies with over 50 years of industry experience and 15,000 team members united in our passion for food, service, and excellence. We share an appetite for growth, continually reimagining our customers’ experience. Elior North America is an equal opportunity employer committed to diversity and fostering an environment of growth for all employees.