Patient Service/Front Desk Coordinator Part Time

About the role

As a Patient Service Coordinator at MyEyeDr., you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check-in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. This role reports to the Office General Manager. Some weekend and evening shifts are required.

Responsibilities

• Provide patients a personalized check-in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist with office staff duties as needed.
• Cross-train in other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs).
• Collaborate with doctors and team members to provide a seamless patient experience.

Requirements

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, with the ability to prioritize multiple tasks under pressure while providing best-in-class service to patients and office staff.
• Flexible, nimble, and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric personality who thrives in a fast-paced environment.
• Team player willing to collaborate to provide the best patient experience.
• Computer-savvy with excellent oral and written communication skills.
• Professional attitude with the ability to problem-solve and respond to patient service requests.

Benefits

• Grow and develop your career through role-specific training programs.
• Vision coverage and associate discounts on products.

About MyEyeDr.

MyEyeDr. is a high-growth, premier healthcare company offering a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams focus on helping patients live their best lives by delivering an exceptional, personalized experience in every interaction. We make healthcare accessible by welcoming all insurance plans and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

This role provides an opportunity to build your professional career with an organization that values purposeful actions, prioritizes the care of associates and patients, and fosters a fun, inclusive, and collaborative environment.