Patient Service/Front Desk Coordinator Part Time

About the role

See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr. you play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check in/out. No optical experience? No problem! You will be provided training and tools needed to learn about an industry that delivers our patients a best-in-class experience to help them see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts required.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with doctor availability
• Manage multiple phone lines, greet patients and walk‑ins, schedule appointments and assist office staff duties as needed
• Cross‑train to other office support roles such as Eyewear Consultants and Optometric Technicians (varies by office needs)
• Collaborate with doctor(s) and team members to provide a seamless patient experience

Requirements

• Experience in a front desk, reception, or customer‑facing role supporting administrative duties and clerical tasks
• Organized, able to prioritize multiple tasks under pressure while providing best‑in‑class service
• Flexible, nimble and agile mindset with ability to wear multiple hats
• Friendly, caring, and patient‑centric person who thrives in a fast‑paced environment
• Team player willing to collaborate to provide the best patient experience
• Computer savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Benefits

• Role‑specific training programs for career growth and development
• Vision coverage and associate discounts on products

Pay

The wage range for this position is $15.00 to $17.50 hourly, commensurate with experience and office location. The company complies with all state and local wage and hour laws and the minimum pay range will always be at or above the applicable minimum wage.

Schedule

Some weekend and evening shifts required.