Patient Service/Front Desk Coordinator Part Time

About the role

As a Patient Service Coordinator at MyEyeDr., you will provide personalized patient experiences by coordinating and managing the front desk during check-in and check-out. No prior optical experience is required—comprehensive training and tools will be provided to help you learn an industry that delivers best-in-class vision care. This role reports to the Office General Manager, with some weekend and evening shifts required.

Responsibilities

• Deliver a personalized check-in/out process that ensures a timely, seamless, and positive patient experience.
• Become a subject matter expert in insurance plans to verify coverage and educate patients during check-in/out.
• Assist with appointment confirmations and patient outreach in partnership with doctor availability.
• Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and support office staff as needed.
• Cross-train for other office support roles (e.g., Eyewear Consultants and Optometric Technicians) as needed.
• Collaborate with doctors and team members to ensure a seamless patient experience.

About You

• Experience in a front desk, reception, or customer-facing role supporting administrative and clerical tasks.
• Strong organizational skills with the ability to prioritize multiple tasks under pressure while delivering excellent service.
• Flexible, adaptable, and able to wear multiple hats in a fast-paced environment.
• Friendly, caring, and patient-centric with a passion for providing best-in-class service.
• Team player willing to collaborate to enhance the patient experience.
• Computer-savvy with excellent oral and written communication skills.
• Professional attitude with strong problem-solving and patient service skills.

Growth With Us

• Develop your career through role-specific training programs.
• Access vision coverage and associate discounts on products.