Patient Service Coordinator - Call Center in Smyrna, TN

Key Responsibilities

• Quickly and accurately handles incoming calls providing patients with an exceptional patient experience
• Schedules patients seamlessly across multiple clinics and providers within the organization
• Collaborates with clinical staff to ensure timely follow-up and resolution of patient requests
• Routes calls or messages to the appropriate staff or clinic members
• Complies with Provider Scheduling Templates
• Updates patient information into the Electronic Medical Record (EMR) system
• Fulfills all policies and procedures

Requirements

• Previous experience handling patient interactions or assisting in a healthcare clinic or hospital setting
• Experience working with medical insurance plans, especially Medicare, Medicaid, and commercial types
• Experience working in a podiatry or orthopedic practice is a plus
• An exceptional customer service orientation with an empathetic, compassionate, and professional demeanor
• Tenacious problem-solving skills with the ability to arrive at effective solutions quickly
• Strong teamwork and collaboration abilities
• Effective communication skills, including strong written communication skills and proficiency in using computer systems
• Experience working with the eClinical Works EMR system is preferred
• Demonstrated motivation and dedication with a stable work history

Pay and Schedule

24 days of Paid Time Off (PTO)

401(k) with a 3% salary contribution after the first year

Medical, Dental, Vision coverage with a $2,500 annual Health Savings Account (HSA)

Company-paid $50,000 life insurance

Benefits

The potential for growth and advancement within the company