Patient Coordinator (Call Center)

Patient Coordinator - Women’s Health

Essen Health Care is seeking a Patient Coordinator - Women’s Health to join our Call Center team. This role is responsible for managing inbound/outbound patient communications, scheduling appointments, and supporting care coordination for women’s health services.

• Handle high-volume inbound and outbound calls in a call center environment
• Schedule, reschedule, and confirm patient appointments for Women’s Health services (OB/GYN, prenatal, etc.)
• Provide patients with accurate information regarding services, providers, and locations
• Verify patient demographics, insurance, and eligibility
• Career coordination, including referrals and test scheduling
• Address patient inquiries with professionalism, empathy, and urgency
• Document all interactions accurately in the EMR system
• Collaborate with clinical and administrative teams to ensure seamless patient experience

Requirements

• 1+ year of experience in a healthcare call center
• Experience in Women’s Health, OB/GYN, or Care Coordination (preferred)
• Strong communication and customer service skills
• Ability to manage high call volumes in a fast-paced environment
• Experience with EMR/EHR systems (eCW, Epic, or similar, preferred)
• Bilingual Spanish preferred (not required)

Benefits

• Competitive hourly rate ($20/hour)
• Growth opportunities within a leading healthcare organization
• Supportive, team-oriented environment
• Opportunity to make a meaningful impact on patient care

Pay

• $20/hour

Schedule

• Flexible schedule to accommodate patient needs