Patient Service Coord / Manchester PC

Qualifications

Qualifications:

• ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential Duties and Responsibilities

• Performs front office desk duties to include verify and updates patient information in the computer, collects co pays, provides any necessary forms needing completion, obtains signatures as necessary.
• Maintain and updates current information on physicians schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Oversees and maintains clean, orderly waiting area.
• Answers phone in a pleasant manner, screens calls and takes messages, provides information and handles patients’ needs expeditiously, escalates potentially urgent patient situations per office protocol.
• Maintain tracking logs as requested by management.
• Supplements office staff by assisting with scanning, photocopying, faxing, and computer input/typing.
• Check patient insurance eligibility.
• Attend meetings as required.
• Primary Care staff participates in Patient Centered Medical Home Care Team collaborations.
• Obtain precertifications for tests, procedures, treatments, medications and hospitalizations as needed.
• Schedule and arrange referrals and outside testing for patients as directed by physician.
• Responds to requests including from physician offices and patients to have medical records sent to other facilities.
• Maintain confidentiality and adheres to HIPPA requirements.
• May be required to perform other duties as requested by Management.