Customer Service Personnel

Job Summary

We are looking for individuals who want to join our team in Fort Bragg, North Carolina. Apply now!

About the Role

As a Customer Service Personnel, or Verifying Official, you confirm who people are and issue the Common Access Card (CAC) and Uniformed Services Identification (USID) card the Department of Defense runs on. The card allows access to the Department of Defense network and benefits earned.

Responsibilities

• Verify identity and eligibility and issue CAC and USID cards using Real-Time Automated Personnel Identification System (RAPIDS) workstations
• Reset Personal Identification Numbers (PINs), update records in the Defense Enrollment Eligibility Reporting System (DEERS), capture fingerprints, and issue Shop for Cards
• Staff a customer-service window or telephone appointment line, and record each appointment in real time as you service the customer
• Account for card stock and consumables, keep them secured, and follow established ID card procedures

Qualifications

• Favorable National Agency Check with Inquiries (NACI) by your start date — we will help you through the process
• U.S. citizen able to obtain a CAC
• Fluent in English
• Prior customer-service experience; prior ID card, personnel, or administrative work is a plus

Benefits

• Comprehensive benefits — Health coverage, paid time off, 11 paid Federal holidays, and a retirement plan with a company match
• Flexible coverage options — A co-work option (with Government approval) that lets you and a teammate share a position and schedule time off without leaving the mission short
• Predictable schedule — Steady, on-post work with hours you can plan your life around — no nights or weekends

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.

Benefits

Details about benefits are not specified in this posting.