Patient Service Associate- Radiology Department Duke Regional

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds, it is the second largest of Duke Health's four hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Responsibilities

• Review patient information in EPIC to determine if the patient has had the correct follow-up or work-up after their Diagnostic Mammograms.
• Schedule exams in EPIC for patients pertaining to Mammograms or Breast US, if needed.
• Review and determine if Pathology reports have been finalized and ready for the radiologist review; give Pathology reports to the manager.
• Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag.
• File history sheets, ancillary reports, and all other required patient record documentation; return medical records.
• Attach HIPAA/Medicare documents to the encounter forms.
• Check-in patients upon arrival in the practice; identify correct patient information in Maestro Care.
• Verify and edit patient demographic data in Maestro Care as needed.
• Accurately identify the appropriate account for patient visit.
• Present and educate patients on required forms and obtain signatures as required by policy and procedure.
• Complete all Maestro Care check-in files and manage all appropriate alerts.
• Collect and post co-payments and balances on accounts due.
• Imprint all patient-specific chart documents and requisition/transmittal documents.
• Copy, file, and distribute insurance cards as indicated by procedure.
• Coordinate all labs/procedures as requested.
• Maintain private physician office charts.
• Prepare encounter forms; investigate and account for missing encounter forms.
• Audit encounter forms for completeness and accuracy before batching; batch encounter forms or charge posting in Maestro Care.
• Schedule tests and procedures; complete and distribute ancillary service requisitions.
• Explain billing to patients according to PRMO credit and collection policies.
• Determine the amount of cash to be collected based on insurance plan.
• Check-out patients; make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests and procedures.
• Answer telephone, take and deliver messages to physicians, nurses, and others.
• Report obtained medical information from patients and referring physicians accurately, completely, and timely.
• Disseminate messages according to practice communication standards.

Requirements

• Minimum of one year of work experience in directly communicating and providing service to patients or the public; preferably in a healthcare-related field.
• Experience in effectively coordinating multiple tasks or activities.

Qualifications

• Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
• Strong verbal and written communication skills.
• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers, and establish and maintain effective relationships with others.
• Must be able to apply specific departmental policies, rules, and regulations relating to verifying patient information, collecting payments, and maintaining records and forms.

Schedule

Monday - Friday, 8:00 AM - 12:00 PM