Patient Service Associate - Duke Eye Center of South Durham

About the Role

We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management, and patient appointment scheduling. This position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities.
• Enter pre-visit orders and prepare new patient charts.
• Pick up X-rays, office charts, medical records, reports, petty cash, and collections bag.
• File history sheets, ancillary reports, and all other required patient record documentation.
• Return medical records and attach HIPAA/Medicare documents to the encounter forms.
• Check-in patients upon arrival, verify patient demographic data, and manage alerts in Maestro Care.
• Collect and post co-payments and balances on accounts due.
• Coordinate labs/procedures, maintain private physician office charts, and prepare encounter forms.
• Investigate and account for missing encounter forms, audit for completeness, and batch charge posting.
• Schedule tests and procedures, explain billing to patients, and make return appointments.
• Answer telephones, take and deliver messages, and disseminate information according to practice standards.

Qualifications

• High school education or equivalent, with knowledge of basic grammar and mathematical principles.
• Minimum of one year of work experience in directly communicating and providing service to patients or the public, preferably in healthcare.
• Experience in effectively coordinating multiple tasks or activities.
• Strong verbal and written communication skills.
• Basic PC and data entry skills, with knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize, prioritize work, provide instructions, and interact tactfully with customers.
• Ability to apply departmental policies, rules, and regulations related to patient information, payments, and record-keeping.

Schedule

Day shifts, Monday-Friday, with no weekends or holidays.

$2,500 Commitment Bonus for qualifying candidates!

Job Location: Duke Eye Center of South Durham - 234 Crooked Creek Pkwy