Patient Service Agent - Mercy Primary Care Call Center
Mercy Hospital St. Louis Critical Care Medicine Fellowship · St Louis, MO · 1 mo ago
Full-time
Position Details
Mercy Primary Care Call Center - Sunset Hills
Full Time, Monday through Friday
Hybrid Schedule - Work from home 2 to 3 days/week after training!
Qualifications
- Educational requirement: High School Diploma or Equivalent
- Experience: Customer Service experience
- Skills and Knowledge: Basic computer skills, Data Entry
- Other Skills and Knowledge: Professional, courteous, and compassionate attitude, ability to multi-task, type 60 wpm
Job Duties
- Handle high-volume inbound and outbound calls, assisting patients with MyMercy scheduling and general inquiries.
- Identify patient needs, provide accurate information, resolve issues, and escalate when necessary.
- Document call details in the EMR according to established procedures.
- Deliver compassionate, high-quality service while following call center scripts and HIPAA guidelines.
- Build positive patient relationships and contribute to team performance goals.
- Support organizational mission and complete additional duties as assigned.