Patient Service Access Manager - Hospital Admissions & Financial Counseling

About the role

The Mission Bay (MB) Patient Access Services Manager is responsible for managing the operational and technical functions of UCSF Health Mission Bay Admitting offices and other operational areas that include surgery centers, Children’s Emergency Department, Birth Center, and Blood Draw. The Emergency Department and Birth Center are 24/7-operations areas that are staffed by Admitting Workers.

Responsibilities

• Operational support
• Staff development
• Financial account management
• Promoting cross-functional coordination
• Major duties in the admitting office include registration for all admissions, account financial follow-up, Medi-Cal applications, financial counseling, financial assessment, and cash collections.
• Supporting the Pediatric Access Center through the coordination and integration of patient demographic, financial, and clinical information.
• Ensuring all patient needs are met, demonstrating a willingness to learn new skills, and fostering a harmonious work environment.
• Working on-site in San Francisco and on-call when required.

Qualifications

• Bachelor's degree in a related area, or four years of relevant experience plus five or more years of healthcare experience with operational expertise in front-end revenue cycle operations, in some or all of the following functional areas: patient registration, insurance verification, authorization and referral management, denials prevention, patient placement, and hospital operations.
• Strong managerial skills in planning and delegating work, deploying staff, building staff competencies, resource management, and financial management.
• Strong ability to quickly evaluate complex problems, identify multiple potential solutions, and effectively implement action plans to bring about successful resolutions.
• Strong written, verbal, and interpersonal communication skills to prepare and present reports.
• Ability to convey complex information, instructions, and guidelines in a clear manner, and to influence and persuade all levels of staff.
• Ability to create a departmental culture with a strong commitment to high-quality customer service and patient satisfaction.