Patient Serv Coord - Clin

VA LPN licensure required. Referral experience preferred. Full-time, office-based position on the Days shift.

Pay

$26.00–32.00 hourly

Responsibilities

• Schedules home visits for field staff and assists with coordination of patient care under the direction of the Clinical Manager.
• Ensures patient assessment visits, including all OASIS visits, are scheduled and performed timely.
• Prepares weekly clinician schedules and reviews them daily to determine capacity opportunities and ensure productivity standards are met.
• Assigns and schedules clinicians in the most efficient geography, maximizing efficiency, matching skills with required care, and optimizing capacity.
• Ensures missed visits are scheduled by the end of the current week or referred to the Clinical Manager for resolution.
• Collaborates with field clinicians to ensure all patient visits are scheduled and completed as ordered within the care center.
• Manages calls from patients and field staff related to scheduling issues; refers clinical and performance-related issues to the Clinical Manager.
• Monitors hospitalized patients and ensures the team follows up as necessary.
• Completes requested schedules, ensuring all orders and services (e.g., lab draws, supervisory visits, add-on visits) are included.
• Supports the Clinical Manager and collaborates to ensure timely communication with patients, clinicians, referral sources, and other office personnel.
• Runs applicable reports and responds to workflow, taking appropriate actions.
• Assists with internal or external transfer of patients between care centers and/or hospice services.
• If a licensed clinician meeting criteria, may provide direct patient care in emergencies.
• May maintain the supply closet, ensuring supplies are within expiration dates and packaged appropriately, and serve as liaison for patient supply needs.
• In the absence of an Intake Coordinator, may handle the referral and intake process within the care center.
• If a licensed clinician, may obtain verbal orders for patients and document them as applicable.
• Performs other duties as assigned.

Qualifications

• Current, unencumbered LPN/LVN or RN license specific to the state of employment.
• High school diploma or GED equivalent.
• One (1+) year of administrative experience in a healthcare environment.
• Preferred: One (1+) year of referral and scheduling experience in a healthcare environment.