Patient Scheduling Representative- FT - (Maine)

Summary / Objective

The Scheduling Representative will work to efficiently and effectively schedule Maine Optometry patients for all exams and services provided throughout the various practice locations. The scheduler will be organized and detail-oriented in understanding the specific scheduling needs for each optometrist and practice location. Excellence in customer service and relations is essential.

Essential Functions

• Cancels patient appointments and reschedules as required.
• Provides accurate instructions to prepare patients for the examination or procedure.
• Makes the practice schedule efficient and minimizes gaps by offering the next available appointment and scheduling patients appropriately by optometrist and location.
• Maintains and demonstrates knowledge and understanding of patient privacy rights under HIPAA guidelines.
• Maintains regular in-person attendance.

Qualifications

• A high school diploma or GED.
• Strong verbal and written communication skills.
• Experience in customer service preferred.