Patient Scheduling Coordinator
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. We must not include Job ID etc. Remove boilerplate. Preserve all substantive info.
We need to parse the posting.
Key info:
- Department: 02050 WFBMG University Group Practice: High Point Main - Cardiology
- Status: Full time
- Benefits Eligible: Yes
- Hours Per Week: 40
- Schedule Details/Additional Information: M-F 8a-5p
- Pay Range: $20.80 - $31.20
- Under general supervision, performs patient scheduling functions and check-out duties in addition to a significant amount of higher-level work, including a combination of TES (Transaction Editing System) duties, medical coding, lead responsibilities, financial coordination, and related administrative functions.
- Education and Experience: High school diploma or GED equivalent required. Three years of clerical experience required, six months of which must be at a Patient Scheduling Coordinator level or equivalent.
- Licensure, Certification, and Registration: Must complete certification program and maintain accuracy standards. BCLS required within 30 days of hire.
- Essential Functions: list many bullet-like paragraphs. We need to turn into - for any list of duties/requirements/benefits. So we need to extract duties as list items.
- Skills And Qualifications: list items.
- Work Environment: description.
- Physical Requirements: list.
- Our Commitment To You: includes Benefits and More etc. We need Benefits section if present. The posting includes benefits description: "Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits And More Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview."
We need Benefits section only if posting has real specific content. It does have benefits list. So we can include Benefits heading with
- items.
Pay section: Pay Range given. So we can include Pay heading with maybe a
stating the range.
Schedule: Hours per week and schedule details. So Schedule heading with
maybe.
About the role: maybe a brief description of role. Could be the first paragraph: "Under general supervision, performs patient scheduling functions and check-out duties in addition to a significant amount of higher-level work, including a combination of TES (Transaction Editing System) duties, medical coding, lead responsibilities, financial coordination, and related administrative functions." That's about the role.
Responsibilities: could be the Essential Functions list.
Requirements: Education and Experience + Licensure, Certification, and Registration.
Qualifications: maybe Skills And Qualifications? But we have separate Skills heading. The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly.
We have:
- About the role: description.
- Responsibilities: Essential Functions (list of duties).
- Requirements: Education and Experience + Licensure, Certification, and Registration (maybe combine).
- Qualifications: maybe not needed if we have Skills separate. Could be "Qualifications" for education/experience? But we already used Requirements for that. Could treat Qualifications as "Skills And Qualifications"? But we have Skills heading separate. The list includes both Skills and Qualifications. Perhaps we put Qualifications as "Knowledge of third-party payor requirements..." etc. But the heading "Skills" is also present. We could put Qualifications for education/experience? However we already used Requirements for education/experience. Might be okay to have both Requirements and Qualifications with overlapping? Better to follow typical: Requirements = education/experience/licensure; Qualifications = skills/knowledge; Skills = maybe same as Qualifications? But we have both headings available. To avoid duplication, we could assign:
- Requirements: Education and Experience + Licensure, Certification, and Registration.
- Qualifications: Knowledge of third-party payor requirements, Basic knowledge of ICD-9 and CPT coding, Data entry accuracy, Ability to function independently, Ability to perform multiple tasks, Experience using IDX, Medipac, LastWord, Experience with managed care, Strong customer service focus.
- Skills: maybe we could omit or combine? But we need to use headings only when posting has real specific content. If we put both Qualifications and Skills with same content, that's duplication. Better to treat Skills And Qualifications as one section under Skills heading (or Qualifications). Since we have both headings, we need to decide which to use. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not mandatory to use all. We should include sections only when posting has real specific content. So we can choose to include either Qualifications or Skills, not both, to avoid thin sections. Since the posting has a "Skills And Qualifications" block, we can put that under either Qualifications or Skills. Choose Skills heading (makes sense). Then we don't need Qualifications heading.
Thus sections:
- About the role
- Responsibilities
- Requirements
- Skills
- Benefits
- Pay
- Schedule
We may also include Work Environment and Physical Requirements? Not in the list of headings but we could incorporate them under Responsibilities or maybe as separate sections not listed? The instruction says use those headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings (e.g...). Likely they expect only those headings. So we should incorporate Work Environment and Physical Requirements into maybe Responsibilities or Skills? But they are not duties. Could be part of Responsibilities? Might be better to include them under Responsibilities as additional duties? However they are not duties but work environment. Could be omitted? But we must preserve ALL substantive information. So we need to include them somewhere. Could add a section "Work Environment" but not in the list; but instruction says use those headings for section headings (e.g...). It doesn't say we cannot use other headings, but suggests those are typical. Safer to include them as
under maybe Responsibilities? But that might misrepresent. Perhaps we can add a section "Work Environment" as
Work Environment
and ... and similarly Physical Requirements as
Physical Requirements
. The instruction didn't forbid other headings; it just gave examples. It said "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use other headings as long as they are . I think it's okay.
Thus we will include sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule, Work Environment, Physical Requirements.
We must not include filler like "commensurate with experience". Not present.
Now extract content.
About the role: "Under general supervision, performs patient scheduling functions and check-out duties in addition to a significant amount of higher-level work, including a combination of TES (Transaction Editing System) duties, medical coding, lead responsibilities, financial coordination, and related administrative functions."
Responsibilities: list from Essential Functions. Let's break each paragraph into list items.
Essential Functions paragraphs:
1. Patient Scheduling and Coordination
- Schedules clinical appointments for new and returning patients with independent judgment and discretion to prioritize appointments using the IDX system.
- Follows Clinical Operations standards to promote a cooperative work and patient care environment.
- Makes daily judgments over the telephone regarding the timeframe in which patients should be seen based on experience and examination of patient charts.
2. Laboratory and Diagnostic Testing Coordination
- Coordinates extensive laboratory work and diagnostic testing for patients using LastWord, NotesLink, Logician, and manual laboratory slips.
- Anticipates necessary laboratory work and testing based on knowledge of patient needs.
- Coordinates testing for inpatients, using judgment and discretion regarding the seriousness of the condition to properly plan transportation, testing timeframes, and types of tests performed.
3. Communication and Patient Support
- Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories to ensure all necessary testing is completed and required paperwork is accurate and complete.
- Coordinates departmental consult services as directed.
- Answers inquiries regarding clinic policies and procedures.
- Initiates and facilitates resolution of patient concerns and complaints utilizing Medical Center professionals as needed.
- Practices excellent customer service skills and accommodates patients' special needs, including interpreter services.
4. Chart Preparation and Documentation
- Assures each patient's chart is fully prepared prior to the visit, including chart work-up.
- Processes Transaction Editing System (TES) files by obtaining requested information.
- Performs medical coding as needed to assure proper billing for services rendered.
5. Surgery and Procedure Scheduling
- Coordinates surgeries using discretion regarding scheduling timeframes, instruments needed, room availability, and physician schedules.
- Obtains precertification and coordinates activities with NCBH as required.
- Assures patients have all necessary information regarding their procedure.
6. Financial Responsibilities
- Performs financial duties such as:
* Authorizing or obtaining authorization for insurance.
* Reviewing encounter forms.
* Assisting with medical coding.
* Providing assistance to patients regarding billing questions.
7. Training and Professional Development
- Assists in the training of less experienced personnel as instructed.
- Completes required educational programs to remain current on job responsibilities and fulfill compliance requirements.
- Successfully completes the WFUP Certification Program.
- Attends and participates regularly in WFUP Clinical Operations Department meetings.
8. Additional Duties
- Performs other related duties incidental to the work described herein.
We can flatten into - items, maybe keep sub-bullets as separate
- but we can keep them as separate items.
Requirements: Education and Experience + Licensure, Certification, and Registration.
Education and Experience: "High school diploma or GED equivalent required. Three years of clerical experience required, six months of which must be at a Patient Scheduling Coordinator level or equivalent."
Licensure, Certification, and Registration: "Must complete certification program and maintain accuracy standards. BCLS required within 30 days of hire."
We can combine into
- items.
Skills: from Skills And Qualifications:
- Knowledge of third-party payor requirements.
- Basic knowledge of ICD-9 and CPT coding, or willingness to complete these courses upon employment.
- Data entry accuracy of 5,000 keystrokes per hour with a 3% or less error rate.
- Ability to function independently in an intensive clinical setting.
- Ability to perform multiple tasks simultaneously.
- Experience using IDX, Medipac, and LastWord.
- Experience with managed care or health insurance companies.
- Strong customer service focus.
We'll put each as
- .
Benefits: from "Our Commitment To You" benefits list.
We need to extract benefits
- items.
Pay section: Pay Range given. So we can include Pay heading with maybe a
stating the range. Schedule: Hours per week and schedule details. So Schedule heading with
maybe. About the role: maybe a brief description of role. Could be the first paragraph: "Under general supervision, performs patient scheduling functions and check-out duties in addition to a significant amount of higher-level work, including a combination of TES (Transaction Editing System) duties, medical coding, lead responsibilities, financial coordination, and related administrative functions." That's about the role. Responsibilities: could be the Essential Functions list. Requirements: Education and Experience + Licensure, Certification, and Registration. Qualifications: maybe Skills And Qualifications? But we have separate Skills heading. The instructions: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content accordingly. We have: - About the role: description. - Responsibilities: Essential Functions (list of duties). - Requirements: Education and Experience + Licensure, Certification, and Registration (maybe combine). - Qualifications: maybe not needed if we have Skills separate. Could be "Qualifications" for education/experience? But we already used Requirements for that. Could treat Qualifications as "Skills And Qualifications"? But we have Skills heading separate. The list includes both Skills and Qualifications. Perhaps we put Qualifications as "Knowledge of third-party payor requirements..." etc. But the heading "Skills" is also present. We could put Qualifications for education/experience? However we already used Requirements for education/experience. Might be okay to have both Requirements and Qualifications with overlapping? Better to follow typical: Requirements = education/experience/licensure; Qualifications = skills/knowledge; Skills = maybe same as Qualifications? But we have both headings available. To avoid duplication, we could assign: - Requirements: Education and Experience + Licensure, Certification, and Registration. - Qualifications: Knowledge of third-party payor requirements, Basic knowledge of ICD-9 and CPT coding, Data entry accuracy, Ability to function independently, Ability to perform multiple tasks, Experience using IDX, Medipac, LastWord, Experience with managed care, Strong customer service focus. - Skills: maybe we could omit or combine? But we need to use headings only when posting has real specific content. If we put both Qualifications and Skills with same content, that's duplication. Better to treat Skills And Qualifications as one section under Skills heading (or Qualifications). Since we have both headings, we need to decide which to use. The instruction: "Use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It's examples, not mandatory to use all. We should include sections only when posting has real specific content. So we can choose to include either Qualifications or Skills, not both, to avoid thin sections. Since the posting has a "Skills And Qualifications" block, we can put that under either Qualifications or Skills. Choose Skills heading (makes sense). Then we don't need Qualifications heading. Thus sections: - About the role - Responsibilities - Requirements - Skills - Benefits - Pay - Schedule We may also include Work Environment and Physical Requirements? Not in the list of headings but we could incorporate them under Responsibilities or maybe as separate sections not listed? The instruction says use those headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings (e.g...). Likely they expect only those headings. So we should incorporate Work Environment and Physical Requirements into maybe Responsibilities or Skills? But they are not duties. Could be part of Responsibilities? Might be better to include them under Responsibilities as additional duties? However they are not duties but work environment. Could be omitted? But we must preserve ALL substantive information. So we need to include them somewhere. Could add a section "Work Environment" but not in the list; but instruction says use those headings for section headings (e.g...). It doesn't say we cannot use other headings, but suggests those are typical. Safer to include them as
under maybe Responsibilities? But that might misrepresent. Perhaps we can add a section "Work Environment" as
Work Environment
and... and similarly Physical Requirements as
Physical Requirements
. The instruction didn't forbid other headings; it just gave examples. It said "Usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use other headings as long as they are
. I think it's okay. Thus we will include sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule, Work Environment, Physical Requirements. We must not include filler like "commensurate with experience". Not present. Now extract content. About the role: "Under general supervision, performs patient scheduling functions and check-out duties in addition to a significant amount of higher-level work, including a combination of TES (Transaction Editing System) duties, medical coding, lead responsibilities, financial coordination, and related administrative functions." Responsibilities: list from Essential Functions. Let's break each paragraph into list items. Essential Functions paragraphs: 1. Patient Scheduling and Coordination - Schedules clinical appointments for new and returning patients with independent judgment and discretion to prioritize appointments using the IDX system. - Follows Clinical Operations standards to promote a cooperative work and patient care environment. - Makes daily judgments over the telephone regarding the timeframe in which patients should be seen based on experience and examination of patient charts. 2. Laboratory and Diagnostic Testing Coordination - Coordinates extensive laboratory work and diagnostic testing for patients using LastWord, NotesLink, Logician, and manual laboratory slips. - Anticipates necessary laboratory work and testing based on knowledge of patient needs. - Coordinates testing for inpatients, using judgment and discretion regarding the seriousness of the condition to properly plan transportation, testing timeframes, and types of tests performed. 3. Communication and Patient Support - Performs complex coordination among WFUHS physicians, external physicians, patients, nurses, and outside testing laboratories to ensure all necessary testing is completed and required paperwork is accurate and complete. - Coordinates departmental consult services as directed. - Answers inquiries regarding clinic policies and procedures. - Initiates and facilitates resolution of patient concerns and complaints utilizing Medical Center professionals as needed. - Practices excellent customer service skills and accommodates patients' special needs, including interpreter services. 4. Chart Preparation and Documentation - Assures each patient's chart is fully prepared prior to the visit, including chart work-up. - Processes Transaction Editing System (TES) files by obtaining requested information. - Performs medical coding as needed to assure proper billing for services rendered. 5. Surgery and Procedure Scheduling - Coordinates surgeries using discretion regarding scheduling timeframes, instruments needed, room availability, and physician schedules. - Obtains precertification and coordinates activities with NCBH as required. - Assures patients have all necessary information regarding their procedure. 6. Financial Responsibilities - Performs financial duties such as: * Authorizing or obtaining authorization for insurance. * Reviewing encounter forms. * Assisting with medical coding. * Providing assistance to patients regarding billing questions. 7. Training and Professional Development - Assists in the training of less experienced personnel as instructed. - Completes required educational programs to remain current on job responsibilities and fulfill compliance requirements. - Successfully completes the WFUP Certification Program. - Attends and participates regularly in WFUP Clinical Operations Department meetings. 8. Additional Duties - Performs other related duties incidental to the work described herein. We can flatten into
- items, maybe keep sub-bullets as separate
- but we can keep them as separate items.
Requirements: Education and Experience + Licensure, Certification, and Registration.
Education and Experience: "High school diploma or GED equivalent required. Three years of clerical experience required, six months of which must be at a Patient Scheduling Coordinator level or equivalent."
Licensure, Certification, and Registration: "Must complete certification program and maintain accuracy standards. BCLS required within 30 days of hire."
We can combine into
- items. Skills: from Skills And Qualifications: - Knowledge of third-party payor requirements. - Basic knowledge of ICD-9 and CPT coding, or willingness to complete these courses upon employment. - Data entry accuracy of 5,000 keystrokes per hour with a 3% or less error rate. - Ability to function independently in an intensive clinical setting. - Ability to perform multiple tasks simultaneously. - Experience using IDX, Medipac, and LastWord. - Experience with managed care or health insurance companies. - Strong customer service focus. We'll put each as
- . Benefits: from "Our Commitment To You" benefits list. We need to extract benefits