Patient Scheduler & Registrar Associate

Responsibilities

• Creates a patient/family, physician and employee experience that exemplifies caring, understanding, efficiency and overall quality of service.
• Demonstrates the ability to balance customer service with the financial needs of the hospital.
• Identifies events where the service to a customer was less than optimal and escalates issues appropriately.
• Maintains knowledge of current computer systems, for example those used in registration, scheduling, accounts receivable, patient care, patient tracking and eb based on-line eligibility systems.
• Utilizes Microsoft packages.
• Exhibits a thorough understanding of various insurance carrier/verification guidelines and knowledge of third party payor policies.
• Stays abreast of insurance changes as they affect the verification and processing of accounts.
• Takes appropriate actions to address problems when identified.
• Verifies eligibility as outlined in departmental procedures.
• Affords assistance in quality assurance audits utilizing various reports and/or worklists.
• Ensures the timely generation and distribution of documents as required by departmental procedure to ensure timely processing of the patient's medical record.
• Follows departmental procedures in obtaining required medical record documentation.
• Schedules patient appointments.
• Follows established rules and guidelines in scheduling patients for medical appointments.

Qualifications

• High School graduate with demonstrated continuing education at a college level program or equivalent experience.
• Associate or Bachelor's Degree preferred.
• One or two years experience in a hospital Admitting/ED Registration Department with emphasis on registration, third party insurance verification and financial clearance dealing with all aspects of medical insurance and eligibility requirements preferred.
• Prior customer service experience required.
• Excellent interpersonal skills and leadership ability.
• Ability to effectively communicate with all disciplines and all levels of customers.
• Strong working knowledge of PCs and related software to prepare a variety of reports.
• Must be able to work under constant pressure and use strong organizational skills.
• Must have knowledge of third party insurance, financial clearance, eligibility, billing & reimbursement, cash collection.
• Ability to interpret federal/state regulations and various governmental program guidelines (including free care).
• Demonstrates working knowledge of Medical Terminology.
• Bilingual (Spanish-speaking) ability is preferred.

YNHHS Requisition ID

179586