Patient Scheduler - Pulmonary & Allergy Clinics

About the role

As a Patient Scheduler, you'll be the first point of contact for patients, guiding them through every step of their visit—from scheduling their appointment to checking them in and ensuring their visit goes smoothly. You'll be a key player in making sure everything runs like clockwork in the front desk area while keeping patient records accurate and up-to-date.

Responsibilities

• Assist patients with scheduling, check-in, registration, and check-out to ensure a seamless experience from start to finish.
• Manage the flow of patients, ensuring timely and efficient scheduling and check-ins to keep the clinic running smoothly.
• Accurately enter all patient demographic and financial information into the system.
• Answer all phone calls, respond to patient requests, and explain health benefits, financial obligations, and the organization's Discount Policy with clarity.
• Take charge of the clinic schedule, ensuring it is effective, organized, and optimized for the best patient experience.

Requirements

• High school diploma or equivalent.
• At least one year of customer service experience, with the ability to communicate clearly and effectively.
• Excellent verbal and written communication skills.
• Proficiency with computer hardware and software, including the ability to navigate patient management systems.
• Detail-oriented with the ability to maintain accurate patient records and verify all information correctly.

Work schedule

Full time, 40 hours per week. Work schedule is 8:00 AM – 4:30 PM. Job location: University Health 3 (UH3), Kansas City, Missouri. Department: Clinic Pulmonary UHTMC.