Patient Sales Specialist - Health & Wellness

Patient Sales Specialist - Remote, Health & Wellness Remote (US-Based, Eastern Time) | $75K–$95K+ OTE CJ Physical Therapy & Pilates | Portsmouth, NH Before you read further, a few things to be upfront about: This role is open to US-based candidates only. You must be authorized to work in the United StatesYou must be available to work Eastern Time business hoursThis is not a scheduling role. It is not a call center. It is not an admin-style setter or customer service position This is a true phone sales role where your ability to connect, handle objections, and guide someone to a decision directly impacts your income and the lives of the people you’re speaking with. You are guiding people - many of whom are frustrated, skeptical, or hesitant - toward making a confident decision to finally address a problem they’ve been putting off. If you’re the type of salesperson who can hear “I need to think about it” and know exactly how to respond… keep reading. About Us CJ Physical Therapy & Pilates is a $1.5M cash-based physical therapy and regenerative wellness company helping active adults over 40 stay mobile, strong, and independent - without pills, injections, or surgery. We’re scaling from $1.5M to $2–3M over the next 2–3 years and building toward multi-location expansion. Every hire we make right now plays a role in that growth. We are: 100% cash-based (no insurance, no referrals, no shortcuts)Focused on high-value, 1:1 careBuilt on clinical excellence and real outcomes Every person you speak with is making a decision to invest in their health. That decision starts with you. About This Role This is a sales role focused on turning interested leads into committed Discovery Visits that show up ready to move forward. But more importantly… You are responsible for helping people make decisions they’ve been avoiding. That means: Navigating hesitationReframing cost concernsBuilding trust quicklyGuiding hesitant people to clarityLeading the conversation - not reacting to it If you are only comfortable booking people who are already sold, this is not the role for you. What You’ll Be Responsible For 80–100 strategic outbound touchpoints per day (call, text, email, video)Executing structured follow-up until a clear decision is madeConverting new and older leads into booked Discovery VisitsHandling objections around cost, time, skepticism, and past failed careSetting strong expectations to protect show ratesConfirming and reinforcing commitment prior to visitsTracking performance and improving conversion ratesMaintaining clean, accurate CRM documentationParticipating in weekly sales coaching and call reviews This is a metrics-driven role. We track booking rate, show rate, and conversion quality closely. What Success Looks Like Within 90 days: 40+ qualified Discovery Visits booked per monthStrong, confident objection handlingConsistent outbound activity and follow-up execution90%+ Discovery Visit arrival rate Within 12 months: Consistent KPI performanceHigh-quality bookings that convert into care plansMeaningful contribution to our growth from $1.5M to $2M+ We do not chase volume. We book people who show up - and move forward. Who Thrives in This Role You’ll do well here if: You enjoy influencing decisions and guiding conversationsYou are comfortable discussing premium pricing without hesitationYou can read between the lines of what someone is sayingYou don’t back down when someone says “I’ll think about it” or “Now’s not a good time”You take ownership of outcomes - not just activityYou care about improving your numbers and your skillsetYou want to be part of building something - not just doing a job You understand: Following up is not checking in - it’s leading someone to a decision. Who This Is NOT For This is not a fit if: You rely heavily on scripts and struggle to adapt in conversationYou avoid conversations about cost or commitmentYou need already-sold leads to be successfulYou are more comfortable tracking activity than influencing outcomesYou’re looking for a passive or admin-style role Requirements Must be US-based with authorization to work in the US and availability during Eastern Time business hours2+ years of B2C sales or appointment-setting experienceProven track record of hitting booking or revenue targetsStrong objection-handling abilityExperience with CRM systems (Go High Level a plus)Excellent written and verbal communication skillsHigh emotional intelligence and personal accountability Bonus if you have experience in: Health, wellness, or elective medicalCash-based healthcareHigh-ticket service sales Compensation Base: $50,000–$60,000Uncapped commissionOn-target earnings: $75,000–$95,000+ Top performers exceed this. Benefits: Health and dental insurance contribution401K with employer match after 1 yearEarned PTO + week between Christmas and New Year’s offWeekly sales coaching and developmentTravel opportunities for masterminds and events Final Note and How to Apply: This role matters. You are often the difference between someone: Staying stuck in pain… orFinally taking action to change it If you take that responsibility seriously - and you have the skill to back it up - we want to meet you. Please do not contact the office directly - we will communicate promptly with all candidates Powered by JazzHR zCgl1groj8