Patient Safety Companion

About the Role

The Patient Safety Companion provides continuous observation of assigned patients to promote a safe environment and help prevent harm. The role may be assigned to provide in-person 1:1 observation and/or virtual (remote) observation using a telemonitoring system. In the virtual setting, the companion provides real-time observation of multiple patients, uses two-way audio to verbally redirect as appropriate, and promptly alerts bedside clinical staff when immediate intervention is needed.

Responsibilities

• Provide continuous, one-on-one observation of assigned patients to ensure safety and prevent harm.
• In the virtual environment, provide continuous remote observation of patients from a centralized monitoring location using a telemonitoring system.
• Maintain constant alertness and a calm, professional presence while remaining within required line-of-sight of the patient.
• In the virtual environment, use two-way audio to verbally redirect patients away from unsafe behaviors as the first response when appropriate.
• Utilize approved, evidence-based verbal de-escalation techniques to reduce agitation or unsafe behaviors.
• Promptly communicate and escalate any changes in patient condition, behavior, or safety concerns to licensed nursing staff.
• Maintain a safe patient environment by proactively identifying safety risks and communicating or addressing hazards in accordance with assigned observation responsibilities.
• Accurately document patient observations, behaviors, and interventions in the electronic health record (e.g., EPIC) in a timely manner.
• Prioritize and complete assigned tasks efficiently while supporting unit workflow and patient needs.
• Follow all organizational policies, safety protocols and procedures related to patient observation and safety.
• Other duties as assigned.

Qualifications

• Education: High School Diploma or equivalent is required.
• Certification: Basic Life Support (BLS) training from the American Heart Association is required.
• Minimum one (1) year of relevant experience is preferred.

Skills

• Knowledge of and experience in medical terminology preferred.
• Experience working in healthcare environment is preferred.
• Experience working in an electronic medical record (i.e. EPIC) or similar software is preferred.

Schedule: Part Time (24 hours per week), 7:00am to 7:30pm, includes weekend and holiday rotation.

Location: Onsite for Resource Pool.