Patient Safety Clinical Risk Manager

Location: Parkland Support Serv Bldg A

Primary Purpose

The Patient Safety Clinical Risk Manager oversees patient safety and risk management across the health system, investigating safety events of all harm levels, conducting Cause Analyses, and addressing quality‑of‑care grievances. They support High Reliability Organization initiatives, participate in and/or lead safety improvement projects, and collaborate with clinical and operational leaders to enhance patient and workforce safety to improve quality outcomes.

Education

• Bachelor’s degree in nursing, clinical, or healthcare‑related field of study from an accredited college or university (minimum).
• Preferred: Master’s degree in Nursing, Healthcare Risk Management, Patient Safety, Human Factors Engineering, Jurisprudence, Juris Doctor, or a related field from an accredited institution.

Experience

• Five years of clinical or healthcare experience in an acute care setting.
• Two years of healthcare risk management and/or patient safety experience in an acute care facility (preferred).
• A combination of education and experience in highly complex systems may substitute for required years of work experience.

Certification / Licensure

• Required: Nursing, clinical, or other applicable license/certification, maintained throughout employment.
• Preferred: Certification through a nationally recognized accreditation board in Healthcare Risk Management (CPHRM) via ASHRM or Patient Safety (CPPS) via IHI.

Skills and Abilities

• Highly organized, self‑motivated, and adaptable to high‑pressure environments.
• Ability to pivot and change assignment focus based on needs.
• Strong prioritization, independent and team work capabilities, professionalism, confidentiality, and adherence to organizational standards.
• Strong analytical, investigative, and problem‑solving skills.
• Good judgment and decision‑making abilities.
• Effective collaboration with diverse stakeholders.
• Commitment to Parkland Health ICARE Values and support of Just Culture and High Reliability principles.

Responsibilities

• Risk Management: Conduct investigations into adverse events, safety posts, and Cause Analyses; lead investigations per Joint Commission Sentinel Event policy, NQF, TDSHS, and CMS standards; maintain expertise in risk management systems and Enterprise Risk Management; assist with disclosure conversations and provide real‑time coaching; manage quality‑of‑care grievances; investigate and report Safe Medical Device Act incidents via platforms such as MedSun®.
• Patient Safety: Support High Reliability and Just Culture initiatives; assess, investigate, and trend safety posts; build relationships with stakeholders and provide education; conduct regular frontline rounds; lead patient safety initiatives and contribute to program development; ensure compliance with project deadlines and regulatory standards.
• Quality of Care Grievances: Own grievance investigations from inception to resolution, handling complex and sensitive cases; draft regulatory‑compliant response letters; ensure CMS compliance; utilize complaint management systems to track and resolve grievances efficiently.
• Job Accountabilities: Identify ways to improve work processes and customer satisfaction; make recommendations, implement, and monitor results; stay current with developments in the field through seminars, journals, professional organizations, and certification maintenance; integrate new knowledge into practice; maintain knowledge of applicable rules, regulations, policies, laws, and guidelines; develop effective internal controls to promote adherence to laws, accreditation requirements, and health plan requirements; seek advice and guidance as needed.

Requisition ID: 990022