Patient Resource Coordinator (Clinical Supervisor) - Various Shifts

Mission, Vision, Core Values and Strategic Plan

• Contributes and demonstrates commitment to the mission and Vision of the Medical Center by modeling behavior, motivating, and engaging staff.
• Models Core and values performance standards while building confidence in others to achieve them. Leads by example and serves as a professional role model.
• Establish an environment that promotes teamwork, accountability, integrity, respect, and positive morale
• Implement department goals and objectives based on Medical Center’s strategic plan

Financial/Labor Management

• Supports, understands and operates within the department’s financial goals and objectives including cost and inventory control
• Aid the nursing director/manager in identifying cost reduction strategies and process improvement
• Support the nursing director/manager in developing staff understanding of their roles in supporting the department’s budget
• Implement and adhere to productivity goals
• Utilizes active listening and escalate using proper chain of command
• Assist the nursing director/manager by managing staffing levels according to unit need and Medical Center policy
• Serve as a contact when resource allocation questions arise; work with the House Supervisor and Staffer for resolution

Facilitate Day-to-Day Operations and Delivery of Patient Care Services

• Supports nursing director/manager in providing highest standard of patient care in compliance with the Nursing Practice Act, TJC, federal, state and local regulatory requirements, established departmental policies/procedures and standards, as well as with utilization and clinical/performance standards and measures
• Collaborate with throughput team in managing patient flow
• Conduct timely department rounds to ensure patient safety, customer service, and quality standards are met
• Facilitate patient flow, including timely discharge and/or transfer of patients and ensuring appropriate utilization of beds
• Collaborate with House Supervisor, Bed Control, and Case Management to facilitate admissions and transfers
• Facilitate and coordinate appropriate shift staffing in collaboration with Nursing Office to ensure the care of all patients on the unit based on patient acuity, state mandated ratios, and learning needs and the skill level of the nursing staff
• Assist nursing director/manager, with coordinating/ facilitating staff breaks and relieves staff for breaks as necessary
• Maintain unit environment to ensure appropriate supplies are available and area is quiet, free from hazards, clean, and meets compliance standards
• Provide assistance and/or direction to other units when required, due to patient care needs
• Moves and accepts key changes quickly
• Assists and/or assumes patient care as necessary
• Projects appropriate staffing requirements and makes appropriate assignments
• Support AVMC patient care initiatives, (ie. Quiet Time, Early Mobility, and in person Bedside Report)

Develops and Fosters a High Performing Team

• Contributes to the ongoing assessment of the competency of staff within the department and identifies opportunity for improvement and works with the Education Department
• Promotes department growth by assisting with staff mentoring, training, guidance, preceptorship, and real-time correction or education
• Supports and comply with the Medical Center policies and procedures. Able to direct others according to established policy
• Aid the nursing director/manager during selection and interview process of qualified applicant(s) as requested
• Participates in required meetings to discuss unit goals and quality matrix indicators pertinent to the department
• Conducts routine evaluation of patient care delivery through written documentation, observation, data reports, and comparison to established standards
• Provides staff with objective feedback that supports understanding and progression of Medical Center's expectations and goals

Communicates Effectively with Staff, Patients, Visitors, and Physicians

• Utilizes active listening, encourages open communication, and act as a liaison between patients, visitors, and all members of the healthcare team. Supports rounding expectations to improve patient experience
• Aid the nursing director/manager in resolving patient/family/member concerns regarding patient care and service quality at lowest possible level
• Promote environment that stimulates employee satisfaction, nursing autonomy, empowerment, shared governance, and retention
• Aid the nursing director/manager in investigating and resolving problems
• Promote and maintain effective inter/intra departmental communications
• Communicate effectively with Nursing Administration: House Supervisors, Bed Control and Nursing Office Secretaries
• Rounds on unit at least twice per shift assessing patient safety standards, quality metrics, and ensuring patient/guest relations expectations are met
• Communicate effectively with patients, visitors, and physicians
• Support and foster positive physician relations and open communication
• Act as liaison between patients, staff and interdepartmentally at all levels
• Responsible for problem solving and crises intervention, relative to physicians, patients, family, and staff

Quality and Performance

• In collaboration with the nursing director/manager will ensure department’s quality indicators are implemented effectively
• Provide guidance and direction to improve the department’s performance on an ongoing basis
• Has leadership oversight to improve quality metrics specific to their department
• Follows the policies related to safety and risk management
• Assumes responsibility for professional and developmental growth by attending continuing education conferences and in-services
• Facilitate time, admission, and discharge of patients ensuring proper utilization of beds
• Maintain unit environment to insure appropriate supplies are available and area is quiet, free from safety hazards, and clean

Demonstrates Effectively as Clinical Resource to Nursing Staff of the Department

• Mets all the essential duties and responsibilities of the Registered Nurse (RN) as well as the RN addendum for the specialty area
• Aid the staff with assimilating evidenced based knowledge into decisions for the provision of patient care
• Collaborate with the throughput team to expedite patient care, anticipate staffing needs proactively
• Aid the nursing director/manager with unit operation goals and break relief coverage as needed
• Able to function effectively at the bedside on an as needed basis and perform RN functions
• Serve as resource for other staff