Patient Resource Consultant

Responsibilities

• Conduct financial assessment interviews and screen patients for healthcare services
• Verify insurance benefits and coordinate health insurance benefits available through public and private health care coverage programs for reimbursement
• Assist and perform financial case management for uninsured and underinsured patients
• Work with patients to ensure their understanding of insurances, payment options, and educating them on all CFHC’s services/programs offered
• Work with internal and external stakeholders to provide enabling services to patients, including transportation and translation services
• Utilize engagement strategies to build rapport with external community organizations and vendors
• Participate in a variety of outreach/marketing activities and events in the local community, including health fairs, foodbanks, senior buildings, churches, legal aid, and any place where prospective patients may benefit from learning about CFHC services
• Work closely with internal departments to support patient engagement and confirm the patient has been connected with necessary resources, SDOH assessments, referrals to internal services (care management/care coordination, WIC, IBCCP, Healthy Start), and referrals to external services
• Identify gaps in use of services, such as physician access, through discussion with patients

Requirements

• A minimum of an Associates degree, or a minimum of three (3) of relevant experience required
• Certified Application Counselor license required within three (3) months of hire
• Senior Health Insurance Plan counselor certification required within three (3) months of hire
• Bilingual ability (Spanish) may or may not be required based on individual department needs

Qualifications

• Demonstrated ability to collaborate effectively in a team setting
• Ability to maintain effective and professional relationships with patients and other members of the care team
• Knowledge in public and private health coverage programs and Illinois Insurance Exchange
• Experience with Medicare, Medicaid, third-party insurance, copayments, etc.
• Experience in working with a diverse population base preferred
• Ability to appropriately handle confrontation and conflict
• Ability to work independently and to seek consultation as necessary
• Ability to follow organization and departmental processes and procedures
• Ability to work in a high stress/fast paced/high work volume environment

Benefits

• Competitive salary and benefits package
• BCBS Medical PPO/HMO Plans
• BCBS Dental
• VSP Vision
• Tuition Reimbursement up to $1,500 per year
• 11 Paid Holidays and 18 Days of Paid Time Off
• 8 sick days

Chicago Family Health Centers offers benefits to all its full-time employees.