Patient Representative - PRN, travel to all locations, daytime

About the role

Charlotte Radiology has been a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care since 1970. We serve NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care. Our mission and vision are to be recognized as the premier radiology expert, where people come first - solidified through collaborate teamwork and quality-driven, customer focused services. Charlotte Radiology values each individual's unique perspectives. Here, you will be a valued member of a larger diverse and inclusive team of experts all invested in one common goal – delivering exceptional care to our patients.

Responsibilities

• Prepares patient paperwork and maintains demographic and insurance information in electronic records system(s).
• Collects payments and/or establishes payment plans at the time of service.
• Answers, investigates, and/or directs patient inquiries or complaints to appropriate parties.
• Schedules patient appointments and procedures.
• Manages incoming phone calls, acting as a resource for patients, referring providers, and colleagues.
• Counsels patients on insurance coverage, payment options, and billing issues.
• Conducts outgoing patient correspondence, including appointment confirmations and following up on missed visits to ensure patients are seen in a timely manner.
• Works with centralized teams to ensure necessary authorizations, financial estimates, and orders are on file.
• Assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
• Proactively assists other Patient Representatives and clinic staff with questions or tasks.

Qualifications

• A high school diploma required. An associate’s degree preferred.
• 1+ years’ medical office experience required.
• Familiarity with outpatient clinical setting and patient registration workflows.
• Familiarity with medical terminology.
• Excellent customer service, both internal and external.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Ability to thrive in a fast-paced environment.
• Attention to detail.
• Computer literate.

Physical Requirements & Work Environment

• Primarily sitting; standing and walking as needed.
• Lift up to 25 lbs.
• Exposure to radiation, infectious disease, and bloodborne pathogens.
• Overtime as needed depending on business need.
• Shifts subject to variation depending on business need.

Benefits

Charlotte Radiology offers competitive base salary and comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, Paid Time Off, Telehealth, Disability, Employee Assistance Program, and 401(k) Retirement Savings.