Patient Representative I - Louisville (JR222745)

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Join Cincinnati Children’s Hospital Medical Center as a Patient Representative I in Louisville.

About the Role

This entry-level role serves as the first point of contact for patients and families, ensuring a welcoming and efficient experience. You will handle registration, scheduling, and basic billing inquiries while maintaining patient confidentiality and providing exceptional customer service.

Responsibilities

• Greet and register patients, verifying demographic and insurance information.
• Schedule, reschedule, and confirm patient appointments via phone and in-person.
• Answer incoming calls, route inquiries, and provide general information about services.
• Collect co-pays, deductibles, and balances while adhering to cash-handling policies.
• Maintain accurate patient records in electronic health systems (Epic preferred).
• Assist with check-in/check-out processes, including distributing forms and instructions.
• Collaborate with clinical staff to ensure smooth patient flow and address concerns.
• Resolve basic billing questions and direct complex issues to the appropriate department.

Requirements

• High school diploma or equivalent required; associate degree or 1+ year of healthcare/office experience preferred.
• Strong communication skills with a professional, empathetic demeanor.
• Basic computer proficiency (Microsoft Office, email, data entry).
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Knowledge of medical terminology and insurance processes a plus.

Benefits

• Comprehensive health/dental/vision insurance with employer contribution.
• Retirement savings plan with 403(b) matching.
• Paid time off (PTO), holidays, and sick leave.
• Tuition reimbursement and professional development opportunities.
• Employee discounts on services, wellness programs, and childcare support.