Patient Relations Specialist, Full Time

Privacy Policy Job Openings Patient Relations Specialist, Full Time Patient Relations - Arlington Heights, Illinois Department Patient Relations Employment Type Full-Time Minimum Experience Mid-level Compensation $18.00 - $19.50 / hour Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you. What We Are Looking For: Patient Relations Specialist, Full Time Location: On-site Arlington Heights Days/Hours: Monday- Friday, 12:30 pm - 9:00 pm OVERVIEW OF KEY RESPONSIBILITIES: Greet patients professionally and courteously, both in person and on the phone Answering, screening and directing incoming calls as necessary Assist patients with check in forms, maintain accurate patient records and collect and process applicable paymentsPerform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier Ensure orders are correctly scheduled; name, exam type, referring provider, authorization requestAssists with administrative support in collaborating with internal departmental teamsNotify technologist of appointment arrivals, assist with patient flowComprehension of standard insurance protocols for referrals, authorizations, co-payments, deductiblesObtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed datePerform all other duties as assigned Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs Qualities You Should Possess: Professional, positive customer focused attitudeSolid, concise verbal communication skills Exhibits composure in busy, fast paced environmentOrganized, with great attention to detail Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments Ability to be resourceful and take initiative when issues ariseMultitasking and time management skills, with ability to prioritize tasks Preferred bilingual Spanish/English Education, Experience & Requirements: High School Diploma or GED Certificate Relevant prior experience favored working in medical/office settingPrior data entry/word processing experience Medical terminology knowledge is a plus BENEFITS & TOTAL REWARDS: Company paid time off and medical insurance: Paid time off, Vacation, plus 6 designated HolidaysComprehensive Medical Insurance with multiple plan options and employer premium cost-sharing Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options: Dental InsuranceVision InsuranceLife Insurance and AD&DShort and Long Term Disability InsuranceCritical Illness InsuranceAccident Insurance401(k) with 4% company match, when eligible Additional Perks: Paid on-site training Annual uniform allowanceCompetitive pay and growth opportunitiesQuarterly appreciation breakfast/ lunches Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at recruiting@brightlightimaging.com Link to This Job Location Arlington Heights, Illinois Department Patient Relations Employment Type Full-Time Compensation $18.00 - $19.50 / hour Privacy Policy Terms of Service © BambooHR All rights reserved.