Patient Relations Liaison

Responsibilities

The Patient Relations Liaison serves as the primary point of contact between the organization and patients, ensuring a patient-centric and regulatory-compliant response to complaints and grievances. The Patient Relations Liaison is a key member of the Quality and Patient Safety Division, dedicated to ensuring a positive patient experience by addressing complaints and grievances with empathy, efficiency, and regulatory compliance.

Qualifications

• Education: Bachelor’s degree in customer service positions in regulatory complex environments, healthcare administration, social work, medical aid, or related fields. Healthcare experience preferred.
• Experience: Minimum of three years’ experience in patient relations or customer service within a healthcare or regulatory complex setting. Preferred experience in patient advocacy, risk management, or a related field in healthcare.

Skills

• Effective communication and active listening.
• Conflict resolution and problem-solving.
• Regulatory compliance knowledge.
• Empathy and patience.
• Ability to work independently and proactively manage tasks within a dynamic healthcare environment.
• Exceptional communication and interpersonal skills for effective patient interaction.
• Strong attention to detail with a commitment to maintaining accurate patient records.

Benefits

Our Commitment to Health and Equal Opportunity
Above all, we will do the right thing.
If you are passionate about our mission and believe you can contribute to our team, we encourage you to apply—even if you don't meet every qualification listed.
We are committed to fostering an inclusive environment where everyone can grow and succeed.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you

Pay

Pay Range: USD $38.55 - USD $47.93 /Hr.