Patient Relations Coordinator

Role Overview

The Patient Relations Coordinator provides administrative, operational, and patient-facing support for the local Trusted Ally Home Care office. This role serves as a key link between site operations, patients, staff, and community outreach efforts. The position supports day-to-day office functions, regulatory readiness, employee coordination, and direct patient engagement activities, including the Healthgevity program and patient satisfaction initiatives.

Position Specifics

• Serves as a secondary operational and administrative point of contact for the site and works under the direction of the Business Operations Manager.
• Supports internal operations while also assisting with community-facing and patient-facing activities that promote patient satisfaction, education, and long-term engagement.
• Successful candidates demonstrate strong organization, professionalism, and comfort working directly with patients, families, and community partners.

Major Functions

• Support local office operations and administrative workflows.
• Aid in patient engagement, education, and community outreach efforts.
• Assist with employee onboarding, compliance, and documentation (credential tracking, and compliance documentation).
• Act as a (professional) patient-facing representative of Trusted Ally Home Care.
• Coordinate strategic partnership engagement between vendors, patients, and clinicians.

Job Duties

• Understand and adhere to established Agency policies and procedures and compliance standards.
• Provide front-line customer service for patients, families, employees, applicants, and visitors.
• Answer intake, referral, and inquiry calls as needed, ensuring positive and professional company representation with professionalism and compassion.
• Observe confidentiality and safeguard all patient-related and employee information.
• Develop and maintain cooperative relationships with patients, caregivers, co-workers, and referral sources.
• Support and participate in patient engagement activities, marketing events, open houses, and community education efforts.
• Support the Trusted Ally Healthgevity program, including patient education, engagement touchpoints, and coordination of activities with Healthgevity nurses and Business Development.
• Conduct patient satisfaction surveys and assist with collecting, documenting, and reporting feedback via Purposeful Leader Rounding (PLRs).
• Support Client Happiness initiatives and follow up on patient experience needs as directed.
• Participate in On Call rotation schedule.
• Meet and greet clients, employees, applicants, and office visitors.
• Provide technical support as applicable, including tablet setup and general support requests.
• Aid in timesheet verification and payroll-related documentation as needed.
• Assist with new hire orientation and onboarding logistics as assigned.
• Track, monitor, and assist with maintaining employee credential compliance and updates.
• Manage and monitor office supply inventory.
• Communicate caregiver scheduling needs with the Scheduling Manager and assist with scheduling support as needed.
• Maintain (accurate,) organized office files, records, and documentation to support compliance and audit readiness.
• Aid in performing general clerical duties including copying, filing, mailing, scanning, and record maintenance.
• Represent the company in a professional, ethical, positive, and loyal manner at all times.

Additional Job Functions

Additional functions as assigned by supervisory personnel.

Required Experience

• In administrative, office operations, or customer-facing roles.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and work independently.
• Professional demeanor when working with patients and families.

Preferred Experience

• Bachelor’s degree.
• Experience in home health, healthcare administration, or regulated environments.
• Experience supporting patient engagement, satisfaction initiatives, or community outreach.
• Familiarity with electronic records systems, CRM tools, and standard office software.

Additional Information

• Part-time position (20 hours per week) with the opportunity to grow into a full-time role.
• Based in our Knoxville office, with occasional local travel throughout the community as needed.
• Competitive hourly pay: $26.00–$29.00 per hour, based on experience and qualifications.