Patient Relations Coordinator

About the Role

The Patient Relations Coordinator provides administrative, operational, and patient-facing support for the local Trusted Ally Home Care office. This role serves as a key link between site operations, patients, staff, and community outreach efforts. The position supports day-to-day office functions, regulatory readiness, employee coordination, and direct patient engagement activities, including the Healthgevity program and patient satisfaction initiatives.

Position Specifics

The Patient Relations Coordinator serves as a secondary operational and administrative point of contact for the site and works under the direction of the Business Operations Manager. This role supports internal operations while also assisting with community-facing and patient-facing activities that promote patient satisfaction, education, and long-term engagement. Successful candidates demonstrate strong organization, professionalism, and comfort working directly with patients, families, and community partners.

Major Functions

• Support local office operations and administrative workflows
• Assist with patient engagement, education and community outreach efforts
• Support employee onboarding, compliance, and documentation (credential tracking, and compliance documentation)
• Serve as a (professional) patient-facing representative of Trusted Ally Home Care
• Coordinate strategic partnership engagement between vendors, patients and clinicians

Job Duties

• Understand and adhere to established Agency policies and procedures and compliance standards
• Provide front-line customer service for patients, families, employees, applicants, and visitors
• Answer intake, referral, and inquiry calls as needed, ensuring positive and professional company representation with professionalism and compassion
• Observe confidentiality and safeguard all patient-related and employee information
• Assist with faxing, tracking, and uploading select medical records as assigned
• Develop and maintain cooperative relationships with patients, caregivers, co-workers, and referral sources
• Support and participate in patient engagement activities, marketing events, open houses, and community education efforts
• Support the Trusted Ally Healthgevity program, including patient education, engagement touchpoints, and coordination of activities with Healthgevity nurses and Business Development
• Conduct patient satisfaction surveys and assist with collecting, documenting, and reporting feedback via Purposeful Leader Rounding (PLRs)
• Support Client Happiness initiatives and follow up on patient experience needs as directed
• Participate in On Call rotation schedule
• Meet and greet clients, employees, applicants, and office visitors
• Provide technical support as applicable, including tablet setup and general support requests
• Support timesheet verification and payroll-related documentation as needed
• Assist with new hire orientation and onboarding logistics as assigned
• Track, monitor, and assist with maintaining employee credential compliance and updates
• Manage and monitor office supply inventory
• Communicate caregiver scheduling needs with the Scheduling Manager and assist with scheduling support as needed
• Maintain accurate, organized office files, records, and documentation to support compliance and audit readiness
• Assist with special projects across operations and outreach functions as assigned
• Perform general clerical duties including copying, filing, mailing, scanning, and record maintenance
• Represent the company in a professional, ethical, positive and loyal manner at all times
• Additional job functions as assigned by supervisory personnel

Required Qualifications

• Experience in administrative, office operations, or customer-facing roles
• Strong verbal and written communication skills
• Ability to multitask, prioritize, and work independently
• Professional demeanor when working with patients and families

Preferred Qualifications

• Bachelor's degree
• Experience in home health, healthcare administration, or regulated environments
• Experience supporting patient engagement, satisfaction initiatives, or community outreach
• Familiarity with electronic records systems, CRM tools, and standard office software

Schedule

Full-time, Monday - Friday position. Location based in our Las Vegas Office with local community travel as needed.

Pay & Benefits

• Comprehensive medical, dental, vision, 401k, holiday pay, unlimited PTO benefits package included
• Employee Assistance Program
• Employee Referral Program
• Performance incentive pay after established introductory period
• Cell phone stipend
• Competitive salary of $55,000-$60,000/year