Patient Relations Coordinator

Position Overview

The Patient Relations Coordinator manages patient interactions, including answering phone calls, scheduling appointments, verifying insurance eligibility, and collecting co-pays. This role also assists with medical records, coordinates physician schedules, and ensures accurate documentation in the Electronic Medical Records (EMR) system. Additional duties include performing general office tasks, maintaining the waiting room, preparing refreshments, and generating reports.

Essential Job Functions

• Provide professional telephone services, schedule appointments, and send reminders
• Greet and check in patients, assist with paperwork, and enter information into the EMR system
• Verify and update patient demographics and insurance eligibility, including obtaining prior referrals
• Process co-payments and track patient financial responsibilities
• Cookordinate appointments with referring physicians and schedule follow-ups and physician-ordered ss
• Track and update physician schedules
• Obtain, scan, and attach medical records to patient charts
• Maintain the waiting room, ensure a welcoming environment, and prepare refreshments
• Make reminder calls for labs, follow-ups, and upcoming visits
• Generate daily clinical summaries and weekly demographic compliance reports
• Obtain and upload patient photos for charts

Requirements

• Required: Bachelor’s Degree
• Strong organization, time management, and attention to detail
• Excellent telephone etiquette and communication skills
• Professional, friendly, and confident interpersonal skills
• Knowledge of medical terminology and insurance verification processes
• Proficiency in Microsoft Office (Excel, Outlook, Word) and standard office equipment
• Prior experience working in a medical office is preferred
• Experience with multi-line phone systems and Electronic Medical Records (EMRs) is preferred
• Bilingual proficiency is a plus

Benefits

• Medical, dental, and vision coverage
• Voluntary benefits
• 401k retirement plan
• Tuition reimbursement
• Generous paid time off (PTO)