Patient Relations Consultant

About the Role

Indiana University Health is seeking individuals who embody excellence, compassion, teamwork, and purpose to join our Clinical Risk Management team as a Patient Relations Consultant. This full-time, hybrid role (3 days on-site, 2 days remote) is located in the Indianapolis Metro area.

Our teams shape strategic initiatives, have passion, and work to improve health outcomes while advancing our mission.

Responsibilities

• Provide expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements.
• Offer patients appropriate channels for communicating satisfaction and dissatisfaction with services and facilitate resolution to complaints and grievances.
• Ensure actions and documentation reflect compliance with federal and state governmental regulations.
• Collaborate with the facility’s Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local patient experience teams to address all patient complaints and grievances in accordance with IU Health values.

Requirements

• Bachelor's degree or completion within 12 months.
• 0-3 years of related experience.
• Ability to align process management with policies and federal, state, or regulatory requirements.
• Experience involving extensive patient/public contact and crisis resolution.

About Indiana University Health

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. Our vision is to lead the transformation of healthcare through quality, innovation, and education, making Indiana one of the nation’s healthiest states.

Programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics, and transplants have received national recognition for quality patient care. In partnership with the Indiana University School of Medicine, IU Health brings together highly skilled physicians, researchers, and educators to provide world-class care for children and adults and improve health outcomes across Indiana.

Schedule

Full-time, hybrid role (3 days on-site, 2 days remote).