Patient Relations and Clinic Manager
Universal Health Institute · Chicago, IL · 3 mo ago
On-siteHealthcareFull-time
Benefits
- 401(k) with company match
- Dental insurance
- Health insurance
- Paid time off
About the role
Oversee the daily operations of Universal Health Institute, ensuring the team delivers exceptional care and achieves success.
Responsibilities
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
Qualifications
- Experience & Education: Minimum 5 years in a leadership role. Minimum 3 years in practice management or a similar role (e.g., sales in healthcare, chiropractic, dental, spa, fitness). Healthcare experience/education is a plus, but transferable skills are welcome.
Skills
- Communication: Ability to listen, teach, and make people feel welcome.
- Financial Acumen: Knowledge of budgeting, fiscal management, and insurance.
- Project Management: Ability to manage priorities, set goals, and maintain records.
What Success Looks Like
- Leadership Impact: Shape the clinic’s culture, enhance patient outcomes, and expand services.
- Collaboration: Play a key role in strategic planning, staff scheduling, and service growth.
- Measurable Goals: Increase Patient Visit Average (PVA) by 10% in one year. Increase Services Per Visit (SPV) by 30% in one year.
Why Choose Us?
- Fun Experience: Help patients heal through natural care, avoiding medication and surgery.
- Smoother Onboarding: Dr. Case and our CFO, Braden, provide hands-on training to ensure success.
- Wonderful Community: Join a supportive community where patients and staff feel like family.
- Learning & Growth Opportunity: Expand your influence and grow both professionally and personally.
- Patient-Centric: We focus on people, connecting with patients through heartfelt care.
What You Will Do
Oversee the daily operations of Universal Health Institute, ensuring the team delivers exceptional care and achieves success.
Why It Matters
If you seek a workplace that values community, health, personal growth, and making a real impact, you’ll feel right at home.
Unique Cultural Traits
About 25% of our patients are pregnant, and trusted OB/GYNs have referred to us for over 20 years.
Fun Experience
Help patients heal through natural care, avoiding medication and surgery.
Smoother Onboarding
Dr. Case and our CFO, Braden, provide hands-on training to ensure success.
Wonderful Community
Join a supportive community where patients and staff feel like family.
Learning & Growth Opportunity
Expand your influence and grow both professionally and personally.
Patient-Centric
We focus on people, connecting with patients through heartfelt care.
What You Will Do
You’ll oversee the daily operations of Universal Health Institute, ensuring the team delivers exceptional care and achieves success.
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
What You Will Do
Your responsibilities will include:
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
What You Will Do
Your responsibilities will include:
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
What You Will Do
Your responsibilities will include:
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
What You Will Do
Your responsibilities will include:
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
What You Will Do
Your responsibilities will include:
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
What You Will Do
Your responsibilities will include:
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
What You Will Do
Your responsibilities will include:
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
What You Will Do
Your responsibilities will include:
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic environment.
What You Will Do
Your responsibilities will include:
What You Will Do
- Patient Growth & Retention: Develop strategies to attract and retain patients. Ensure an excellent experience for both staff and patients.
- Facilitate communication between staff, patients, and administration.
- Operations: Oversee front desk operations and patient relations.
- Collaborate with the CFO on budgeting and financial management.
- Improve operational workflows (communications, scheduling, billing, record-keeping).
- Team Building: Build an effective admin and clinical team.
- Collaborate with leadership on performance metrics and improvement strategies.
- Resolve patient challenges while maintaining a therapeutic