Patient Relations Specialist
Job Summary
Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills.
Qualifications
- Bachelor’s degree in social work, business, nursing, psychology or other applicable science is required.
- In lieu of a bachelor’s degree, six years equivalent work experience within internal patient-related, customer service hospital experience will be considered.
- Master’s degree is preferred.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
About the Role
Facility: Black Hills Ortho Spine Ctr
Location: Rapid City, SD
Address: 7220 Mt Rushmore Rd, Rapid City, SD 57702, USA
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
Salary Range: $24.00 - $38.50
Schedule
Shift: 8 Hours - Day Shifts
Job Schedule: Full time
Weekly Hours: 40.00
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