Patient Relations Analyst (Float)

Responsibilities

• Aid patients in understanding their Medicare and insurance options.
• Navigate insurance issues, including coverage, benefits, summaries, and eligibility.
• Help patients resolve medical bills both inside and outside of Oak Street Health.
• Advocate for patients by providing guidance on healthcare coverage.
• Manage the welcome visit and orientation process for new Oak Street Health patients.
• Inform patients about applying for public benefits, such as Public Aid, and Extra Help for prescription drugs.
• Collaborate with the clinic management team on operational activities, including scheduling and billing.
• Provide exceptional customer service and foster patient engagement through events.
• Address operational needs as assigned.

Requirements

• Strong computer skills, including proficiency in Gmail, MS Word or Google Docs, Excel, etc.
• US work authorization.
• Strongly preferred qualifications include proficiency in non-English languages spoken by Oak Street Health’s patient population.
• Experience helping patients or customers understand their insurance coverage.
• A passion for creating an unmatched patient experience.
• A problem-solving orientation and a flexible, positive attitude.
• Experience in sales and CRM systems is a plus.
• A bachelor’s degree in a related field, or equivalent experience.
• Experience assisting patients or members with navigating the healthcare system, especially related to Medicare and managed care.

Qualifications

• Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).

Skills

• Exceptional customer service skills.
• Ability to communicate effectively with patients and staff.
• Problem-solving and flexibility.

Benefits

The typical pay range for this role is $21.10 - $44.99. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.