Patient Relations & Administrative Specialist, Full-time

Overview of Key Responsibilities

• Greet patients professionally and courteously, both in person and on the phone
• Answering, screening and directing incoming calls as necessary
• Absorb and direct patient inquiries
• Assist patients with checking in, maintain accurate patient records and collect and process applicable payments
• Process orders and make outbound calls assisting with patient scheduling
• Schedule and confirm of clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
• Absorb and notify technologists of appointment arrivals, assist with patient flow
• Comprehend standard insurance protocols for referrals, authorizations, co-payments, deductibles
• Absorb and obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
• Perform all other duties as assigned

Qualifications

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail
• Flexible to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

Benefits & Total Rewards

• Company paid time off and medical insurance
• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing
• Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible
• Additional Perks: Paid on-site training, Annual uniform allowance, Competitive pay and growth opportunities, Quarterly appreciation breakfast/ lunches