Patient Registration Specialist, Urgent Care - Koke Mill

Pay: USD $16.50–$24.82 per hour

Overview

Pre-register and register patients at Memorial Care UrgentCare. Schedule procedures and tests at MHS facilities. Collect accurate patient demographic and billing information in a timely manner. Interview incoming patients or associates, enter information into appropriate software packages, and serve as a liaison between ancillary departments and other Patient Access Services areas.

Qualifications

• High School Graduate or equivalent required.
• One year of customer service experience preferred.
• Previous clerical, medical terminology, medical office, registration, or billing experience preferred.
• Word processing/computer application experience and knowledge desired.
• Minimum typing skill of 40 WPM preferred.
• Demonstrates excellent interpersonal and communication skills.
• Demonstrates ability to work independently.

Responsibilities

• Greet visitors and patients, answer questions (via telephone or in person), and provide directional information.
• Perform general clerical and administrative functions.
• Complete all steps of pre-registration and registration, including patient interviews, obtaining signatures, providing Advance Directive information, and distributing hospital-specific literature.
• Pre-register and register all types of patients in multiple software systems.
• Demonstrate flexibility, organization, and the ability to function well in stressful situations.
• Maintain a professional demeanor with patients and fellow employees.
• Conduct financial collections and referrals for financial counseling.
• Interview and prescreen self-pay patients for possible financial assistance.
• Understand and comply with state and federal regulations, as well as hospital, department, and The Joint Commission policies and procedures related to patient access.
• Communicate with ancillary departments, physicians, medical offices, and within the Patient Financial Services department.
• Conduct insurance verification tasks, pre-certification, or obtain referral information from MD offices and/or insurance companies and authorization for elective and emergent patients.
• Complete legal admission paperwork for psychiatric admits in accordance with DHS guidelines.
• Ensure accurate documentation of patient information.
• Check and restock supplies as needed.
• Participate in performance improvement activities for the department and organization.
• Adhere to all HIPAA guidelines and patient confidentiality policies.
• Complete annual educational and training requirements.
• Promote the mission, vision, and goals of the organization and department.
• Perform other related work as required or requested.

Benefits

For details on Memorial’s benefits, visit Benefits - Memorial HR.