Patient Registration Specialist - Southside Health Center

About the role

The Specialist, Patient Registration at Cherry Health serves as a point of contact for patients and the public, managing issues related to scheduling, confirming insurance eligibility, billing and collections, and responding to patient questions and concerns.

Responsibilities

• Ensure the registration area and telephones open promptly at assigned hours and that closing procedures are carried out effectively.
• Greet patients and ensure all necessary documentation is collected, including confirming insurance eligibility and obtaining required signatures.
• Accurately collect patient information, including insurance details, update records, and process payments for services or bill patient accounts.
• Schedule, confirm, and reschedule patient appointments, ensuring productivity through established scheduling guidelines.
• Review sliding fee scale costs as necessary and communicate with patients regarding payment options.
• Maintain accurate records, patient statistics, and office productivity reports; assist in data reporting as requested.
• Manage office supply inventory to ensure availability of necessary materials.
• Perform general office duties such as filing, sorting, mail distribution, and data entry.
• Participate in ongoing education annually, including CPR and other required training.
• Perform additional duties as assigned by the supervisor.

Requirements

• High school diploma or GED required. Associate’s degree preferred.
• One year of experience in a healthcare setting with electronic medical record experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties.

Skills / Knowledge / Abilities

• Effective Communication: Ability to communicate professionally and courteously with patients, colleagues, and staff, both in person and on the phone.
• Customer Service Focus: Strong customer service skills to address and resolve patient concerns effectively.
• Attention to Detail: Ability to manage multiple tasks accurately and ensure patient information is entered correctly.
• Technology Proficiency: Knowledge of Microsoft Office and electronic health record (EHR) systems; ability to adapt quickly to new software applications.
• Confidentiality: Strict adherence to HIPAA guidelines and maintaining patient confidentiality at all times.
• Multitasking and Organizational Skills: Ability to manage time effectively and perform various administrative tasks simultaneously.
• Language Skills: Bilingual skills (Spanish preferred) and the ability to translate if applicable.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles.
• Medical, Dental and Vision Insurance for you and your family.
• Generous Paid Time Off benefit – 4 weeks per year for full time.
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% MET and MESP 529 Savings Plans.
• Pet Insurance!
• Employee Assistance Program.

Pay

$17.00 - $20.00 per hour

Schedule

5:30a-2p Monday - Friday. Saturday rotation 6a-12pm

Location

Southside Health Center - 2303 Kalamazoo Ave

Competencies

• Customer Service: Providing excellent service to patients and resolving concerns efficiently.
• Collaboration: Working well with colleagues, staff, and patients in a team environment.
• Integrity: Upholding ethical standards, confidentiality, and patient privacy.
• Respect: Demonstrating professionalism and respect in all interactions.
• Professionalism: Maintaining a professional demeanor and appearance at all times.
• Learning: Commitment to continuous learning and improving skills and knowledge.

Education / Licenses / Certificates

• High school diploma or GED required. Associate’s degree preferred.

Physical Requirements

• Exposure to patients/clients with illnesses and/or infections.
• Frequent telephone and computer use, requiring manual dexterity for writing and computer tasks.
• Sitting, standing, or walking for extended periods of time.
• Specific vision requirements include the ability to focus on close and distant objects.
• May require bending, squatting, kneeling, or lifting up to 50 pounds.
• Use of Personal Protective Equipment (PPE) as required.

Client Population Served

May serve all patient populations.