Patient Registration & Scheduler - Behavioral Health

Responsibilities

• Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology.
• Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines.
• Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.
• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
• Processes requests for referrals and obtains the referrals for physician offices as required.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.
• Work is typically performed in an office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
• The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Requirements

• High School Diploma or GED equivalent (Required)
• Minimum of 1 year of related work experience (Required)
• Previous Behavioral Health, patient scheduling, or patient registration experience strongly preferred
• Associate's Degree in Business Administration/Management (Preferred)

Benefits

• Full benefits (health, dental, and vision) starting on day one
• Three medical plan choices, including an expanded network for out-of-area employees and dependents
• Pre‑tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contribution
• Company‑paid life insurance, short‑term disability, and long‑term disability coverage
• 401(k) plan that includes automatic Geisinger contribution
• Generous paid time off (PTO) plan that allows you to accrue time quickly
• Up to $5,000 in tuition reimbursement per calendar year
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family‑friendly support including adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care for loved ones
• Employee Assistance Program (EAP): referrals for childcare, eldercare, & pet care; access to free legal guidance, mental health visits, work‑life support, digital self‑help tools, and more
• Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, and pet and legal insurance

Schedule

Full-time; Days 8am - 4:30pm; Monday - Friday.