Patient Registration Rep - Day Shift

Full-time, day shift position (40 hours per week, 8:00 AM – 4:30 PM) with weekend and holiday rotations based at Saint Francis Hospital - Wilmington, DE.

Position Purpose

The Patient Access Representative (PAR) is the entry-level role in the Patient Access career path. The PAR handles outpatient and inpatient registration, provides general information to hospital users, patients, and families, ensures patients meet financial requirements, delivers excellent patient-focused customer service, and communicates effectively with service delivery areas to maximize patient flow and customer service.

The PAR I employee is certified in the following functional areas:

• Up-Front Collections
• Emergency Department Registration
• Outpatient Registration
• OP Surgery & Special Procedures Registration
• Express Check-In Desk
• Insurance Verification

Requirements

• High school diploma or equivalent (required)
• At least 1 year of experience in hospital admissions, business office, and/or physician's office (required)
• Knowledge of EPIC EMR
• Knowledge of insurance verification (highly preferred)
• Strong verbal and written communication skills
• Medical terminology (required)
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire

Benefits

• Comprehensive benefits package including medical, dental, vision, and mental health coverage
• Paid time off
• 403B retirement plan
• Education assistance
• Voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others)
• Benefits available from the first day of employment
• Work/life balance with flexible schedules
• Free onsite parking
• Referral Rewards Program