Patient Registration in OB-GYN Clinic

Employment Classification: Non-Exempt
Reports To: Manager, Patient Registration & Patient Accounts
Schedule: Full-Time; Staggered shifts beginning as early as 7:00 a.m. and ending as late as 5:00 p.m.

About the Role

We are seeking a detail-oriented administrative professional to support the patient registration and intake process within our OB-GYN clinic. This position is responsible for welcoming and registering patients upon arrival to the practice and ensuring a smooth check-in process. The role also includes coordinating patient check-out following their visit with the physician, including scheduling follow-up appointments as needed. Additionally, this position is responsible for the collection of payments and the accurate reconciliation of daily financial transactions at the end of each day.

Responsibilities

• Greet & Direct Patients.
• Review & Update Patient Demographics, Documents, & Insurance.
  • Verify patient identifiers to ensure correct patient is selected.
  • Scan Driver’s License.
  • Scan Insurance Card.
  • Review & Update Demographic information such as address, phone number, emergency contact, and employer.
  • Verify patients have active insurance coverage each visit.
  • Identify insurance details that the patient will need to be aware of with network participation, tiered benefits, or non-covered services then communicate those details to the patient and document the outcome.
  • Obtain signatures on clinic documents and provide patients with medical questionnaires to be completed prior to seeing the physician.
• Review account flags for additional instructions specific to each patient.
• Check patient in and direct them to the appropriate waiting area.
• Check patient out and schedule follow up appointments.
• Collect copays, deductibles, prepayments for surgeries & procedures, as well as payment plans & payments towards balances. When appropriate, direct patients to meet with patient account reps to discuss account information further.
• Inter office communication by phone and electronic messaging with clinical teams and business office representatives.
• Maintain appropriate cash to provide change to patients as needed.
• Balance all payments collected daily & turn in batch to business office.
• Maintain adequate supply of all needed documents & supplies.
• Maintain patient privacy by following HIPAA guidelines.
• Provide excellent customer service to patients throughout all interactions.
• Complete miscellaneous office tasks as assigned by supervisors or administrators.

Requirements

• High school diploma or equivalent.
• Must demonstrate punctuality and reliable attendance.
• Basic knowledge of medical terminology and insurance verification.
• Strong organizational skills and attention to detail.
• Understanding of HIPAA and strict adherence to patient confidentiality standards.

Qualifications

Preferred Qualifications

• Experience in medical health setting.
• Proficiency with EMR systems (Epic preferred).
• Experience with collecting payments and reconciling daily receipts.

Skills & Competencies

• Compassion and sensitivity to women’s health issues.
• Ability to multitask in a fast-paced clinical environment.
• Positive attitude, reliability, and a strong work ethic.
• Team collaboration and adaptability.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Ability to use hands and fingers for typing, data entry, and operating office equipment.
• Visual acuity to review detailed financial and patient account information.
• Ability to communicate clearly in person and by phone.
• Occasional standing, walking, bending, or reaching within the office environment.
• Ability to lift and carry light items (typically up to 10–15 pounds), such as files or office supplies.

Benefits

We offer a comprehensive benefits package—including health insurance, 401(k), and paid time off—along with a competitive, market-based salary that reflects your experience.