Patient Registration I - Patient Access

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Aiding patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Reviewing an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents.

Requirements

• Excellent written and oral communication skills.
• Mets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
• Flexible schedule to fit staffing needs.

Qualifications

• High school diploma required.
• One or more years of medical office or customer service experience required.
• Previous registration or scheduling experience strongly preferred.