Patient Registration, ER/L&D BARBERTON HOSP.

Patient Access Liaison II, ER/L&D

About the role

This position interviews patients in person, at their workstation, or at the bedside to obtain all necessary account information in a fast-paced and complex clinical environment. Responsibilities include communicating effectively with patients and their families, navigating them through the registration process, explaining and completing insurance policies and healthcare benefits.

Responsibilities

• Communicate with patients and their families to obtain necessary account information
• Navigate patients through the registration process, insurance policies, and healthcare benefits
• Ensure patient brochures/registration documents are presented, explained, and completed accurately
• Utilize appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances, and deductibles
• Identify patients without insurance and provide financial assistance information, making referrals to patient financial advocates when appropriate
• Provide high-level customer service and maintain a professional presence to present a positive impression of Summa Health

Requirements

• One (1) year experience performing customer service or general office support experience in any industry preferred
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus

Qualifications

• Formal education required: High school diploma or equivalent
• Post high school level coursework in healthcare, accounting, business, public relations or related field preferred
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
• Demonstrated communication, organizational, and interpersonal skills
• Ability to function in a fast-paced and complex clinical environment
• Interpersonal and communication skills to interact with patients, families, and clinical co-workers in crisis or trauma situations
• Problem-solving skills and ability to recommend solutions
• Ability to document registration information in designated computer software applications in a timely and accurate manner
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging and mentoring fellow team members
• Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment
• Knowledge of all departmental downtime applications and processes

Skills

• Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity

Benefits

• Base salary range: $18.31/hr - $21.97/hr
• Comprehensive benefits package including medical, dental, vision, life, paid time off, and more
• Additional benefits may include:
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay

Pay

$18.31/hr - $21.97/hr

Schedule

Part-time, 24 hours per week, 3pm-11pm, every other weekend and holiday rotation